Director, Program Management and Transformation

Mastercard•O'fallon, MO

1d•$152,000 - $258,000•Onsite

About The Position

Mastercard is seeking a Director, Technical Program Management (TPM) within the Employee Access Management (EAM) organization in Security Engineering. This leader will drive strategic programs that enhance customer experience, strengthen security capabilities, and accelerate business outcomes through disciplined execution, innovation, and structured problem-solving. The Director will own a portfolio of complex, enterprise-wide initiatives from strategy development through execution, launch, and operational transition. This role requires a hands-on leader who can operate effectively in ambiguous environments, simplify complex technical and organizational challenges, and influence outcomes across global, cross-functional teams. The ideal candidate combines deep technical program management expertise with strong business acumen, executive communication skills, organizational leadership, and a track record of delivering large-scale transformation initiatives.

Requirements

Proven experience leading large-scale technical programs with end-to-end ownership from strategy through execution.
Demonstrated success operating independently in highly complex, ambiguous environments.
Experience leading cross-functional initiatives spanning multiple business units, geographies, and technology organizations.
Strong track record of managing escalations, resolving complex issues, and delivering measurable business outcomes.
Experience building and leading high-performing technical program management teams.
Ability to influence decision-making without direct authority and drive alignment among senior stakeholders.
Deep understanding of Agile delivery models, Scrum practices, and CI/CD methodologies.
Strong knowledge of software development lifecycles, platform engineering, and enterprise technology delivery.
Understanding of system integration patterns, technical architectures, platform strategies, and organizational capabilities.
Ability to evaluate technical risks, dependencies, and tradeoffs while guiding delivery decisions.
Experience driving simplification and modernization of complex technical environments.
Exceptional strategic thinking and execution discipline.
Strong ownership mindset with a bias toward action and results.
Ability to create clarity and drive progress in ambiguous situations.
Strong relationship-building and stakeholder management skills.
Excellent coaching, mentoring, and organizational leadership capabilities.
Demonstrated ability to build consensus and influence across organizational boundaries.
Outstanding written and verbal communication skills.
Ability to distill complex technical and business challenges into clear, concise executive-level messaging.
Experience presenting to senior leadership and executive audiences.
Skilled at facilitating discussions that lead to timely decisions and aligned outcomes.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Responsibilities

Lead the execution of multiple strategic initiatives from ideation through planning, delivery, launch, and transition to business-as-usual operations.
Partner with program leaders and cross-functional stakeholders to translate business objectives into executable roadmaps and measurable outcomes.
Deliver multi-year strategic and delivery roadmaps supporting organizational and enterprise priorities.
Define program strategy where business outcomes are known but execution approaches remain ambiguous.
Build and maintain integrated plans that account for dependencies, risks, constraints, and resource requirements.
Drive execution rigor through governance frameworks, operating mechanisms, scorecards, metrics, and reporting.
Continuously assess business and technical tradeoffs to optimize organizational effectiveness and delivery outcomes.
Lead escalations and resolution efforts for complex delivery, organizational, and technical challenges.
Lead and develop a global team of Technical Program Managers
Mentor TPMs and engineering leaders while elevating program management best practices across the enterprise.
Support hiring, onboarding, coaching, and succession planning activities.
Serve as the executive point of contact for program status, risks, decisions, and strategic communications.
Create executive-facing dashboards, status reporting, and concise business updates.
Build consensus across diverse stakeholder groups and lead resolution of complex or contentious issues.
Influence partner organizations' roadmaps and priority decisions.
Apply expertise in Agile, Scrum, and CI/CD methodologies to improve delivery velocity and quality.
Drive simplification of complex processes, and integrations to increase operational efficiency.
Define success metrics, monitor key performance indicators, and drive continuous improvement initiatives.
Ensure programs successfully progress through the product development lifecycle, from concept and proof-of-concept through commercialization, go-to-market readiness, and operational transition.
Leverage data-driven decision-making to identify opportunities, optimize investments, and improve execution performance.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement