Manager, Data Transformation & Conversion Services

Applied Systems•Chicago, IL

19h•Hybrid

About The Position

Applied is reinventing insurance technology with cloud software and AI-powered solutions. We are seeking a Manager, Data Transformation & Conversion Services to join our Data Conversion Services team. This role is focused on redefining data migration and implementation services in an AI-enabled future. It goes beyond traditional operations management, requiring passion for innovation, automation, and organizational transformation. The ideal candidate will challenge existing processes, embrace emerging technologies, and contribute to building the next generation of data services.

Requirements

2+ years of leadership experience managing technical, consulting, implementation, or data-focused teams.
Demonstrated success in leading organizational change or transformation initiatives.
Strong coaching, mentoring, and people development skills.
Excellent communication and stakeholder management skills, with the ability to navigate ambiguity and make decisions in evolving environments.
Experience with AI, automation, machine learning, generative AI, or digital transformation initiatives.
Bachelor’s degree or equivalent experience.
5+ years of experience in data conversion or analysis roles.

Nice To Haves

Background in data migration, data integration, implementation services, SaaS, or professional services organizations.
Experience building and scaling operational processes.
Familiarity with change management frameworks.
Experience evaluating emerging technologies.
Experience evaluating and implementing emerging technologies.

Responsibilities

Lead, coach, and develop a team of Data Conversion Specialists, fostering a culture of accountability, continuous learning, and customer success.
Identify skill gaps and develop talent strategies to prepare the team for future business needs.
Identify opportunities to leverage AI, automation, and emerging technologies to enhance efficiency, quality, and customer outcomes.
Champion experimentation, rapid prototyping, and continuous improvement, driving the adoption of AI-powered tools within the team.
Oversee the delivery of data conversion activities for a portfolio of customer implementations, monitoring KPIs for quality, productivity, and customer satisfaction.
Support complex, strategic, and at-risk customer engagements, acting as an escalation point for migration challenges and solution design.