Director, Program Operations and Business Growth

Work at FMI•Denver, CO

6h•Onsite

About The Position

FMI's Training Institute Performance programs team is seeking a Director of Business Growth & Operations to own and scale the business performance of its experiential learning programs, the Project Manager Academy (PMA) and Construction Business Academy (CBA), and develop and launch new offerings over time. The role owns each program's end-to-end operations, from financial performance to day-to-day training delivery, and is accountable for operating the programs as businesses. The Director builds and leads the team and systems needed to support growth and partners closely with subject-matter facilitators to bring programs to market, with the opportunity to facilitate personally as capacity allows. The role is based in either FMI's Raleigh, North Carolina or Denver, Colorado office. Travel is approximately 15–25%, with increased travel during the initial months to support onboarding. Applicants must be legally authorized to work in the United States on a full-time basis; FMI is unable to provide visa sponsorship.

Requirements

Experience owning or operating a P&L, business unit, or revenue-generating program.
At least 7 years building, scaling, or operating a business or program portfolio, including direct team leadership and P&L or growth accountability.
Demonstrated ability to manage financial performance, including budgeting, forecasting, pricing, and margin growth.
Demonstrated experience leading business development, including pipeline management, proposal development, and enrollment or sales targets.
Proven experience managing complex programs or business units with multiple stakeholders.
Bachelor's degree in business, marketing, education, or a related field.
Ability to coach and develop direct reports, with a track record of investing in team members' growth.
Strong strategic thinking, problem-solving, and communication skills.
Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent.
Ability to work effectively in dynamic, fast-paced, and ambiguous environments with minimal direction.
Legally authorized to work in the United States on a full-time basis.

Nice To Haves

Advanced degree.
Experience in the built environment, including construction or related industries.
Background in adult education, corporate training, or program-based learning, including operating program delivery mechanics such as cohort scheduling, enrollment operations, facilitator management, and consistency across program cycles.
Experience designing or building new content and programs from concept to launch.
Facilitation, coaching, or leadership development experience.

Responsibilities

Own end-to-end performance for assigned programs, including revenue growth, profitability, forecasting, budgeting, pricing strategy, and margin management.
Lead business development for assigned programs through client discovery, proposal development, pricing strategy, pipeline management, and achievement of enrollment targets.
Set the growth strategy and roadmap for expanding into additional performance and technical offerings.
Manage the operational mechanics of corporate training programs at scale, including scheduling, enrollment logistics, and consistent delivery across sessions.
Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and facilitators, establishing expectations, accountability, and operational discipline.
Coach and develop the Program Operations Manager and Coordinator toward full ownership of day-to-day operations while retaining strategic oversight and final accountability.
Partner in defining, hiring, and onboarding the Performance Facilitator role, and own content and delivery quality until that function is fully established.
Foster ongoing feedback and coaching within the team, invest in direct reports' development, and address areas for improvement.
Partner with Marketing, Consulting, and Operations to increase program visibility and demand generation and ensure effective execution.
Identify and implement systems, process, and operational improvements that increase efficiency, scalability, and program impact.
Own the end-to-end client experience and ensure programs deliver outcomes that support retention, repeat business, and long-term client relationships.
Maintain and improve program content and materials so they remain current, consistent, and aligned with client and industry needs.
Partner with facilitators and subject-matter experts on content and delivery, contribute to content refinement, and facilitate as capacity allows.