Director, Business Operations & Growth Strategy
About The Position
Spring Health is seeking a Director, Business Operations & Growth Strategy to identify and lead new revenue opportunities as part of its Growth Strategy team. The team takes opportunities from idea through launch (0 to 1), with the potential to own the P&L and scale successful ventures after launch (1 to 100). This is a full-time role based in New York City, reporting to the Senior Director of Business Operations and Growth Strategy. The role follows a hybrid model requiring three days per week at the company’s headquarters at 60 Madison Ave. Occasional travel for team events or meetings may be required. The Director will build new opportunities from scratch, test their unit economics and market potential, and determine how to scale them. The role combines data-driven decision-making, rapid experimentation, cross-functional leadership, and the thoughtful use of AI and automation. Success means creating revenue or pipeline through new bets, prioritizing decisively, and delivering clearly defined results. Spring Health is a global mental health company focused on eliminating barriers to mental health care. Its AI-native platform provides personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. The company expects team members to use AI thoughtfully, apply human judgment to AI outputs, and continue developing AI fluency.
Requirements
- 5–7 years of experience, including direct exposure to 0-to-1 building as a startup founder, an early operator at a hypergrowth startup, or a builder in a corporate incubation studio or venture-building firm.
- Bachelor of Arts or Bachelor of Science degree required.
- Comfort managing ambiguity while taking ownership, defining plans, and executing hands-on.
- AI fluency and experience using AI tools while exercising judgment about when to trust or override their outputs.
- Ability to communicate effectively and mobilize cross-functional stakeholders around unproven opportunities.
Nice To Haves
- Background at a top-tier consulting firm is strongly preferred.
- 1–2 years of operating experience at a hypergrowth startup is preferred.
- Healthcare experience is a plus but is not required.
- MBA is a plus.
Responsibilities
- Identify and lead new revenue opportunities, taking them from idea through launch and potentially into scaled operations.
- Build new bets from scratch by developing hypotheses, validating unit economics, and determining paths to scale.
- Use data-driven insights and business intelligence to make decisions and design and build products or ventures.
- Design and run fast, lean, in-market experiments to generate product-market-fit signals.
- Mobilize stakeholders across functions, including R&D, Legal & Regulatory, and Medical Affairs, to bring new bets to market.
- Identify and integrate AI and automation into the innovation process to improve speed and output quality.
- Monitor external trends, AI advancements, and industry benchmarks, and apply relevant insights to company innovation.
- Define success measures, prioritize opportunities, make decisions when a bet is not working, and deliver results.
Benefits
- Health, dental, and vision benefits beginning on the first day of employment.
- One Medical accounts for employees and dependents.
- HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
- Employer-sponsored 401(k) match of up to 2%.
- Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
- Paid time off policies including vacation, sick leave, and company holidays.
- Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a psychology-based weight management program.
- Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub fitness, mindfulness, nutrition, and sleep options.
- Access to BrightHorizons sponsored child care, backup care, and elder care.
- Up to $1,000 per year in professional development reimbursement.
- Up to $200 per year in donation matching.
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What This Job Offers
Job Type
Full-time
Career Level
Director
