Director, Product

OuterBox•Akron, OH

11d•$140,000 - $160,000•Remote

About The Position

The Director of Product owns the vision for OuterBox’s product technology layer, including internal applications, automation, and AI that support marketing-service delivery, as well as direct-to-market products such as LOOP Analytics and future offerings. The role defines how products work together as a consolidated, scalable system, ensures each product delivers value to its intended users, and helps turn the development team’s capabilities into products that distinguish OuterBox. The Director leads and develops Product Managers, sets product priorities and standards in partnership with the Director of Technology, oversees effective execution, and reports on product performance for the service organization, clients, and business. The role spans product vision and portfolio architecture, internal and client-facing products, team leadership, delivery processes, measurement, and evaluation of emerging technology.

Requirements

At least 6 years of product management or product leadership experience, including at least 2 years leading Product Managers or product teams.
Track record of setting product vision and strategy across a portfolio of related products, consolidating overlapping tools into a coherent, scalable platform, and taking new products to market.
Experience shipping both internal tools and external, client-facing software products, including AI, automation, and data-driven applications built in partnership with a development team.
Ability to define product KPIs, direct dashboards, and translate usage and adoption data into business impact.
Working knowledge of how digital marketing agencies deliver services.
Fluency in product processes, including PRDs, acceptance criteria, prioritization, and pilot and rollout programs.
Credible participation in architecture and build decisions alongside technology leadership.
Hands-on experience with Agile delivery frameworks such as Scrum, Kanban, or equivalent.
Strong product design and user-experience judgment grounded in user research, feedback programs, and adoption measurement, including interviews, NPS, and surveys.
Comfort operating in a fast-moving, AI-accelerated environment.
Working familiarity with AI-assisted development tools such as Claude Code and cloud-native platforms such as Google Cloud Platform.
Must be located in the USA.
Must be authorized to work in the USA; the company is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

Define and maintain the vision for OuterBox’s internal and external product technology layer, including how systems, applications, and AI work together.
Manage the product portfolio, deciding what to build, combine, retire, or buy so products have clear purposes, users, and roles in the broader system.
Partner with the Director of Technology to ensure product and technical architecture scale together.
Direct applications that help staff deliver marketing services faster, more consistently, and more intelligently, and ensure tools are designed for and valuable to their users.
Own product strategy for client-facing offerings such as LOOP Analytics; identify market opportunities, shape new offerings, and maintain high standards for external products.
Lead, coach, and develop Product Managers; establish operating cadence and standards for product thinking, user empathy, and design quality.
Provide the development team with clear direction, well-defined problems, and build-ready requirements.
Set standards for product requirement documents and acceptance criteria, guide development and testing timelines, and focus the roadmap on high-impact work.
Direct product intake, feedback, prioritization, pilot, and rollout programs, including criteria for moving products from pilot to production and ensuring shipped products are adopted.
Define product KPIs and report on product performance for the service organization, clients, and business.
Translate adoption, usage, delivery improvement, and displaced-software-spend data into clear business impact.
Track developments in AI, automation, and product practice; run structured trials and recommend adoption or rejection with a clear rationale.
Perform additional duties as assigned.