Director, Product Manager - Enterprise Customer Status Experiences

Fidelity•Smithfield, RI

5d•Onsite

About The Position

As the Product Manager for Enterprise Customer Status Experiences, you will be shaping how customers stay informed and confident throughout important moments, from submitting requests to completing transactions. You will be designing and delivering simple, clear ways for customers to check status, reducing uncertainty and helping them move forward. By creating seamless experiences across web and mobile, you will be making it easier for people to get what they need—without having to pick up the phone—and opening up new ways to connect with them at the right time.

Requirements

Bachelor’s degree required
10+ years of experience in product management, digital product, or related roles
Experience working on customer‑facing web and/or mobile experiences
Experience defining product direction and turning ideas into delivered solutions
Comfortable working across teams and building alignment in complex organizations
Experience using customer feedback, usage patterns, and testing to guide decisions
Experience partnering closely with engineering teams to bring ideas to life
Able to break down complex problems into clear, actionable steps, balancing long‑term vision with day‑to‑day execution.
Able to communicate ideas in a way that brings others along, building trust and shared understanding across business and technology partners.
Thoughtful approach to making decisions, using data, feedback, and experience to guide your path forward.

Responsibilities

Shaping how customers stay informed and confident throughout important moments, from submitting requests to completing transactions.
Designing and delivering simple, clear ways for customers to check status, reducing uncertainty and helping them move forward.
Creating seamless experiences across web and mobile.
Making it easier for people to get what they need without having to pick up the phone.
Opening up new ways to connect with customers at the right time.
Creating the systems and experiences that help customers understand the status of their requests and transactions.
Bringing clarity to situations that can otherwise feel uncertain.
Working closely with teams across the company, including Product, Engineering, Design, and business groups, to deliver connected experiences that feel consistent no matter where customers engage.