Director, Product Management - Connectivity-Led Experiences

Chamberlain Group•Oak Brook, IL

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role will develop, evangelize and execute the connectivity-led experiences strategy for the Chamberlain Group product portfolio, aligned to our broader business objectives — driving profitable growth for Core Products by building deeper affinity with channel partners and increasing attach of service-revenue-generating products to consumers. The Director will shape what “connected” means for Chamberlain, including principles, platform decisions, partnership posture, and experience standards. They will make ease of use measurable by defining and instrumenting metrics to assess if releases simplify the experience for consumers, technicians, dealers, and distributors. This role owns the end-to-end product surface, encompassing hardware design choices, cloud platform capabilities, dealer and technician tools, and services, bringing them together as one cohesive experience. A 3-year vision for the role of connectivity across the portfolio and the broader myQ ecosystem will be set. The Director will engage regularly with homeowners, dealers, technicians, and distributors through various channels to translate learnings into clear product priorities. They will partner with sales and channel leadership to design dealer programs, training, tooling, and merchandising to facilitate profitable sales, installation, and servicing of the connected portfolio. This role will lead and grow a team of Product Managers, setting high standards for product rigor, customer obsession, and cross-functional discipline. They will run roadmap governance across multiple workstreams, overseeing backlog prioritization, release sequencing, and stage-gate decisions for hardware, firmware, cloud, and app. Driving cross-functional alignment across Engineering, Product Design, Sales, Channel, Marketing, Customer Care, Supply Chain, and Operations is crucial. The Director will advise senior leaders on adjacent moves such as M&A, licensing, and ecosystem partnerships to accelerate the strategy. External representation with major channel partners, OEM partners, industry associations, and trade press is also a key responsibility. Compliance with health and safety guidelines, protecting company reputation through confidentiality, and maintaining professional knowledge are expected. Contributions to team efforts and project accomplishment are also part of the role.

Requirements

Bachelor's Degree in Business, Marketing, Computer Science, Engineering or related field
8-10 years in Engineering, Marketing and/or Product Management; experience managing product portfolio with multiple categories
Ability to work in Matrix and Agile software development environment
Understand and have experience with Agile Scrum methodologies or other commonly used tools

Nice To Haves

Master's in Business Administration
Prior experience managing hardware and software offerings; experience with P&L management
Experience with Voice of Customer program
Experience with End -to-end ownership of at least one connected product
Built or upgraded PM team
Comfortable interacting with highly technical development teams

Responsibilities

Develop, evangelize and execute the connectivity-led experiences strategy for the Chamberlain Group product portfolio, aligned to our broader business objectives — driving profitable growth for Core Products by building deeper affinity with channel partners and increasing attach of service-revenue-generating products to consumers
Shape what “connected” means for Chamberlain — the principles, the platform decisions, the partnership posture, and the experience standards every product delivers
Make ease of use measurable. Define and instrument the metrics that tell us, honestly, whether each release is making the experience simpler for consumers, technicians, dealers and distributors
Own the end-to-end product surface — hardware design choices, cloud platform capabilities, dealer and technician tools, and the services — and bring them together as one experience
Set a 3-year vision for the role of connectivity across the portfolio and the broader myQ ecosystem
Engage regularly with homeowners, dealers, technicians and distributors — through ride-alongs, field visits, advisory boards and trade events — and translate what you learn into clear product priorities
Partner with sales and channel leadership to design dealer programs, training, tooling and merchandising that make the connected portfolio easy to sell, install and service profitably
Lead and grow a team of Product Managers; set the bar for product rigor, customer obsession and cross-functional discipline
Run roadmap governance across multiple workstreams; oversee backlog prioritization, release sequencing and stage-gate decisions across hardware, firmware, cloud and app
Drive cross-functional alignment across Engineering, Product Design, Sales, Channel, Marketing, Customer Care, Supply Chain and Operations
Advise senior leaders on adjacent moves: M&A, licensing, ecosystem partnerships and other inorganic levers that accelerate the strategy.
Represent Chamberlain Group externally with major channel partners, OEM partners, industry associations and trade press.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.