Director, Product Manager - Enterprise Customer Status Experiences

Fidelity Investments•Smithfield, RI

7d•$110,000 - $222,000•Onsite

About The Position

As the Product Manager for Enterprise Customer Status Experiences, you will be shaping how customers stay informed and confident throughout important moments, from submitting requests to completing transactions. You will be designing and delivering simple, clear ways for customers to check status, reducing uncertainty and helping them move forward. By creating seamless experiences across web and mobile, you will be making it easier for people to get what they need—without having to pick up the phone—and opening up new ways to connect with them at the right time.

Requirements

Bachelor’s degree required
10+ years of experience in product management, digital product, or related roles
Experience working on customer‑facing web and/or mobile experiences
Experience defining product direction and turning ideas into delivered solutions
Comfortable working across teams and building alignment in complex organizations
Experience using customer feedback, usage patterns, and testing to guide decisions
Experience partnering closely with engineering teams to bring ideas to life

Nice To Haves

Product thinking
Curiosity about customer behavior
Ability to turn ideas into real experiences
Enjoy connecting the dots—learning from how people use products, identifying opportunities, and shaping solutions that make a meaningful difference.

Responsibilities

Shaping how customers stay informed and confident throughout important moments, from submitting requests to completing transactions.
Designing and delivering simple, clear ways for customers to check status, reducing uncertainty and helping them move forward.
Creating seamless experiences across web and mobile.
Making it easier for people to get what they need without having to pick up the phone.
Opening up new ways to connect with customers at the right time.
Defining product direction and turning ideas into delivered solutions.
Breaking down complex problems into clear, actionable steps, balancing long-term vision with day-to-day execution.
Communicating ideas in a way that brings others along, building trust and shared understanding across business and technology partners.
Using data, feedback, and experience to guide decision-making.