Director, Product Management-Customer Growth & Value Realization

Zscaler•Santa Clara, CA

6d•$199,500 - $285,000•Hybrid

About The Position

Zscaler is seeking a strategic product leader to lead high-impact initiatives that improve customer adoption, value realization, and business performance across its product portfolio. The role connects customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda. It is a hybrid position based in Santa Clara, California, reporting to the Senior Director, Product Management. The Director will drive customer adoption, value realization, and long-term engagement across key customer segments and use cases; lead strategic cross-functional initiatives from opportunity identification through execution, roadmap recommendations, and post-launch KPI tracking; and partner with Customer Success, Sales, Support, Operations, Finance, GTM, and Channel/Partner teams. The position also establishes product management discipline through prioritization frameworks, operating cadences, business case modeling, and senior-level alignment. Zscaler describes its environment as a collaborative, fast-paced, evolving setting focused on customer outcomes and impact. The position offers a base salary range of $199,500–$285,000 USD, excluding applicable commission, bonus, equity, and benefits. Benefits include health plans, vacation and sick time, parental leave options, retirement options, education reimbursement, and in-office perks.

Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within a functional domain.
10+ years of experience leading product management, product strategy, product operations, or business operations initiatives in enterprise SaaS or cloud technology sectors.
Track record of defining product strategy, framing complex decisions, building business cases, and translating insights into roadmap recommendations.
Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and commercial drivers including ARR, NRR, GRR, expansion, and lifetime value.
Exceptional analytical capabilities, including hands-on experience using data and product telemetry to diagnose complex problems and drive executive-level alignment.
Outstanding communication and leadership skills, with the ability to navigate ambiguity, influence without authority, and create operational structure across diverse teams.
Ability to align senior stakeholders across Engineering, GTM, Finance, and Customer Success and translate ambiguous customer and market signals into clear requirements and execution plans.

Nice To Haves

Ability to leverage AI technologies and workflows to drive measurable operational efficiency.
Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments.
Strong background in product-led growth (PLG), customer health analytics, lifecycle optimization, and multi-channel GTM engagement models.
Familiarity with enterprise analytics, customer success, and product engagement platforms such as Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo.

Responsibilities

Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action.
Lead strategic, cross-functional product initiatives from opportunity identification through execution, roadmap recommendations, and post-launch KPI tracking.
Partner with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize business performance.
Collaborate with GTM and Channel/Partner teams to operationalize product insights and adoption patterns across direct, partner-led, and channel-assisted routes to market.
Establish structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive accountable outcomes.