Director, Product Management-Customer Growth & Value Realization

Zscaler•Santa Clara, CA

5d•Hybrid

About The Position

Zscaler is seeking a strategic product leader to lead initiatives that improve customer adoption, value realization, and business performance across its product portfolio. The role connects customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda. It is a hybrid position based in Santa Clara, California, reporting to the Senior Director, Product Management. The Director will drive adoption, value realization, and long-term engagement across customer segments and use cases by turning telemetry and customer health signals into focused product actions. They will lead strategic, cross-functional initiatives from opportunity identification through execution, roadmap recommendations, and post-launch KPI tracking. The role partners with Customer Success, Sales, Support, Operations, Finance, GTM, and Channel/Partner teams to improve customer experience, support expansion readiness, optimize business performance, and operationalize product insights across routes to market. The position also establishes product management discipline through structured prioritization, operating cadences, business case modeling, and senior-level alignment. Success requires analytical and strategic judgment, strong stakeholder relationships, the ability to turn ambiguous signals into clear requirements and execution plans, and the business acumen to connect product work to outcomes such as ARR, NRR, GRR, and customer lifetime value.

Requirements

10+ years of experience leading product management, product strategy, product operations, or business operations initiatives in enterprise SaaS or cloud technology sectors.
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within a functional domain.
Proven track record defining product strategy, framing complex decisions, building business cases, and translating insights into roadmap recommendations.
Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and commercial drivers such as ARR, NRR, GRR, expansion, and customer lifetime value.
Exceptional analytical capabilities and hands-on experience using data and product telemetry to diagnose complex problems and drive executive-level alignment.
Outstanding communication and leadership skills, including the ability to navigate ambiguity, influence without authority, and create operational structure across diverse teams.

Nice To Haves

Ability to leverage AI technologies and workflows to drive measurable operational efficiency.
Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments.
Strong background in product-led growth, customer health analytics, lifecycle optimization, and multi-channel GTM engagement models.
Familiarity with enterprise analytics, customer success, and product engagement platforms such as Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo.

Responsibilities

Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action.
Lead strategic, cross-functional product initiatives from opportunity identification through execution, roadmap recommendation, and post-launch KPI tracking.
Partner with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize business performance.
Collaborate with GTM and Channel/Partner teams to operationalize product insights and adoption patterns across direct, partner-led, and channel-assisted routes to market.
Establish product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment.
Translate customer and market signals into problem statements, product requirements, and execution plans.
Use product usage trends, telemetry, and business metrics to diagnose challenges and prioritize opportunities.