Director, Product Management – Revenue Technology and Growth

Cosm•El Segundo, CA

About The Position

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers. Summary: The Director, Product Management for Revenue Technology and Growth owns the buildout and ongoing evolution of the platforms that power Cosm's marketing, growth, and revenue operations. This role sits at the intersection of product strategy, marketing technology, business intelligence, and our venues business — serving as the primary product partner for Marketing, Finance, and Venue Operations, and translating their needs into durable platform capabilities that drive customer acquisition, conversion, and retention across Cosm's expanding venue footprint. They lead a small squad, direct the growth-side product roadmap end-to-end, and are accountable for the accuracy and strategic value of the dashboards and data infrastructure the business relies on to make decisions. This is a builder role: the right candidate brings deep hands-on experience building technology platforms and reporting systems at the heart of a business — and thrives in an environment where the platform is always being improved.

Requirements

7+ years in product management with a focus on marketing technology, growth, or revenue platforms; 3+ years in a senior or director-level role.
Demonstrated experience owning and building out marketing technology infrastructure — including CRM, lifecycle marketing, CDP, and acquisition surfaces — not just managing vendors or coordinating requests
Track record of serving as a true product partner to Marketing teams: translating campaign and audience strategy into durable platform capabilities that reduce Engineering dependency over time
Hands-on experience with platforms such as Braze, Segment, Salesforce Marketing Cloud, Iterable, or equivalent CRM/CDP tooling
Experience owning or governing business intelligence infrastructure — including dashboard accountability, marketing attribution, and metrics governance — not just consuming analytics outputs
Proven ability to manage competing stakeholder priorities across Marketing, Finance, Sales, and Venue Operations
Experience driving development execution alongside Program and Engineering teams with a track record of delivering on time
Familiarity with digital ticketing systems, dynamic pricing, and discount/promo tooling
Experience establishing experimentation frameworks (A/B testing, multivariate), focused on conversion and engagement outcomes
Background in sports, entertainment, hospitality, travel, or venue-based businesses preferred
Strong analytical foundation — comfortable defining metric logic, writing data requirements, and partnering with data engineers to build reliable marketing reporting infrastructure
Proficiency with BI tools (e.g. Looker, Tableau, Grafana, or equivalent) and ability to evaluate dashboard quality and coverage critically
Proficiency with AI-powered productivity tools and a demonstrated interest in applying AI to streamline marketing operations and product management workflows
Strong executive presence with the ability to lead cross-functional meetings confidently and represent product strategy, progress, and trade-offs to senior leadership and C-Suite stakeholders
Exceptional written and verbal communication skills with the ability to influence at all levels of the organization
Strategic thinker who can balance short-term campaign and revenue needs with long-term marketing platform scalability

Responsibilities

Lead the architecture and implementation of Cosm's CRM and lifecycle marketing infrastructure, including tooling decisions, data contracts, and integration with ticketing and venue systems (Braze or equivalent) - serving as the primary product partner for the Marketing team and translating their acquisition, retention, and campaign needs into shipped platform capabilities
Own the customer data platform layer — defining how customer profiles are constructed, enriched, and segmented across venues, events, and digital touchpoints, and ensuring Marketing has reliable, actionable audience infrastructure to work from
Drive the buildout of acquisition surfaces, including campaign landing pages, SEO-optimized discovery experiences, referral mechanics, and partner distribution integrations — working with Marketing and Engineering to ship high-quality, measurable touchpoints
Define and maintain the product requirements for marketing automation workflows: triggered messaging, behavioral targeting, loyalty mechanics, and re-engagement flows
Partner with Marketing leadership to translate campaign strategy and audience goals into platform capabilities with clear timelines, measurable outcomes, and minimal operational dependency on Engineering for day-to-day execution
Own the integrity, accuracy, and evolution of Cosm's marketing performance and business dashboards — ensuring they reflect the right KPIs, are trusted by stakeholders, and scale with the business
Define and govern the metrics framework for marketing and growth: establish what we measure, how we measure it, and ensure consistent definitions across Marketing, Finance, and executive reporting
Partner with Data Engineering and Analytics to build and maintain dashboards that track funnel performance, campaign ROI, audience health, venue-level revenue drivers, and customer acquisition metrics
Serve as the product-side owner for data quality across marketing systems — proactively identifying gaps, attribution blind spots, or stale metrics and driving resolution across engineering and analytics teams
Establish and maintain experimentation frameworks (A/B, multivariate) that measure conversion and engagement at each funnel stage and feed learnings back into platform prioritization.
Report marketing product progress to the VP, Product Management, and executive stakeholders with clear, data-backed narratives on business impact
Drive conversion optimization strategy across the digital purchase funnel from event discovery through checkout completion, in partnership with Finance, Sales, and product managers who execute individual product changes
Identify revenue-per-visitor improvements through pricing presentation, upsell placement, urgency mechanics, and checkout friction reduction
Prioritize growth levers across organic, paid, referral, and partner channels — translating them into product and marketing requirements with measurable KPIs
Partner with Revenue Management to translate pricing strategy, demand forecasting needs, and inventory optimization goals into product requirements. Engineering can execute against
Own the product intake and prioritization process for Finance and Revenue Management — maintaining a shared backlog, running consistent meeting cadences, and providing clear timelines and trade-off rationale for every request
Support ERP integration work across venue and finance operations, coordinating between Finance, Venue GMs, and Engineering to ensure implementations are accurate and operationally sound
Identify opportunities to automate or streamline revenue operations workflows through tooling, system integration, and data pipeline improvements