Director Product Management – Onboarding & Access
About The Position
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. The Target Pay Range for this position is $199,300.00-$243,800.00 annually. The full Pay Range is $155,200.00 - $288,000.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Requirements
- Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required.
- 8 years of product management or equivalent experience required, preferably within financial services.
- 5 years of people leader experience required.
- Experience overseeing all elements of the product development lifecycle required.
- Experience leading cross functional teams required.
- Previous experience understanding and determining product strategies based on the voice of the customer required.
- Experience managing and maintaining vendor relationships required.
- Ability to proactively identify business and customer needs and opportunities, overcome barriers, and formulate solutions with minimal supervision required.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Set product direction: Define and own the vision, strategy, and roadmap for complex products, with a focus on onboarding, engagement, open banking and lifecycle journeys.
- Drive business outcomes: Align product strategy to KPIs (utilization, retention, engagement) and define success metrics to enable data-driven decisions.
- Evolve priorities: Continuously refine the roadmap using insights, customer feedback, and performance data.
- Lead cross-functional execution: Drive enterprise initiatives and end-to-end delivery from discovery through launch by partnering across Marketing, Digital Banking, Technology, Cyber/CIAM, UX, and product teams.
- Champion the member experience: Leverage customer insights and behavioral data to inform strategy and deliver cohesive, user-centered experiences.
- Guide product performance: Own portfolio outcomes, prioritization, pricing/growth strategies, and overall product health.
- Provide thought leadership: Stay ahead of industry trends (onboarding, authentication, open banking) and apply insights to product innovation.
- Manage and influence stakeholders: Build trust and alignment across senior leaders and cross-functional partners, effectively communicating priorities, navigating competing interests, and driving decisions without direct authority.
- Lead and scale the team: Manage and develop talent, mentor across levels, and evolve team structure to support future growth.
Benefits
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
