Sr Product Manager – Onboarding & Access
About The Position
This role is pivotal in shaping how members first experience BECU, owning and delivering seamless, secure, and engaging onboarding journeys. As a hands-on product leader, you will translate strategy into execution, bringing to life capabilities like authentication, enrollment, and early lifecycle engagement. You will partner closely with marketing, technology, and business teams to ensure a cohesive and impactful member experience from day one. Your work will directly influence activation, engagement, and retention in the critical first 90 days. This is an opportunity to build, iterate, and optimize experiences that matter at scale.
Requirements
- Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required.
- 7 years of experience in product management, product development, or platform-based product roles.
- Experience working in an agile environment.
- Previous experience overseeing all elements of the product development life cycle required.
- Experience in managing highly effective cross-functional teams required.
- Previous experience understanding and determining product strategies based on the voice of the customer required.
- Experience managing and maintaining vendor relationships required.
Nice To Haves
- Advanced degree preferred.
- Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision preferred.
- Exceptional writing, editing, and presentation skills.
Responsibilities
- Drive Onboarding Product Execution: Own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
- Deliver Member-Centric Experiences: Design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members.
- Translate Strategy into Action: Partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
- Collaborate Across Teams: Work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
- Leverage Technology & Integrations: Guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
- Use Data to Drive Decisions: Define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
- Champion the Voice of the Member: Incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
- Lead Cross-Functional Execution: Align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
- Manage Product Lifecycle: Oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization.
- Optimize Performance & Outcomes: Monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.
Benefits
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
