Director of Product Management, Onboarding and Adoption

Salesforce•San Francisco, CA

4d•Onsite

About The Position

Salesforce is seeking a Director of Product Management to lead the vision and strategy for customer onboarding and adoption, focusing on an AI-first and conversational UI-first world. The role involves transforming the customer onboarding experience by leveraging Agentforce, Slackbot, and Headless 360 (Salesforce MCPs/APIs). The objective is to enable customers to go live quickly with intuitive UI and agents, with the product team handling the heavy lifting. This position requires market and competitive research, creating AI-powered prototypes, driving customer engagements for validation, and collaborating with scrum teams to deliver solutions. It also involves working with Agentforce and platform teams, managing technical dependencies, and presenting the vision to executives and stakeholders. The role includes enabling the field for effective positioning and sales, and providing deal support as needed.

Requirements

8+ years of product management experience (or a combination of PM + Salesforce solution architecture experience) building enterprise enterprise software applications
Ability to build products with consumer grade UX and platform extensibility
Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively
Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade-offs, and ensure that the product is built for scale, reliability, and extensibility.
Ability to work across other product teams as well as cross functional teams to deliver a joint roadmap
Active use of AI-powered productivity tools in day-to-day work
Exceptional written and verbal communication skills

Nice To Haves

Salesforce products and platform knowledge would be a huge plus
Experience building or implementing products for customer support space
Experience building or implementing products for SMB market

Responsibilities

Own the vision to reimagine customer onboarding experience by leveraging Agentforce, Slackbot, and Headless 360 (Salesforce MCPs/APIs).
Conduct market and competitive research
Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design
Work with scrum teams to deliver the solution.
Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies
Present the vision and solution to execs and stakeholders
Enable the field to position and sell the solution effectively.
Provide deal support as needed.