Director, Product-Led Growth & Billing Systems

Clio • Vancouver, BC

1d • $204,000 - $306,000 • Hybrid

About The Position

Clio is looking for a Director of Product-Led Growth & Billing Systems, a rare, high-impact opportunity to own two of the most strategically important and interconnected areas of our product organization under one mandate for the first time. This is not a role for someone who wants to inherit a playbook. It's for someone who wants to write one, defend it, and drive it forward in a fast-moving, high-stakes environment. On one side, you will lead our PLG function across Clio's full and growing product portfolio, building the teams, and growth loops that make the product itself a primary driver of acquisition, activation, and expansion. On the other side, you will own Clio's Billing System (CBS), our internal system that powers how we configure, quote, package, and ultimately charge our customers. CBS is mission-critical. It sits at the intersection of product, sales, finance, and go-to-market, and nearly every team at Clio has a stake in it. This means priorities shift frequently, every stakeholder has an opinion, and someone needs to hold the line. That someone is you. The reason these two mandates live together is intentional. CBS is one of the biggest unlock mechanisms for PLG at Clio. Owning both means you have the autonomy to move fast, remove your own blockers, and build growth experiences that aren't constrained by a system you don't control. It also means you need to be exceptionally good at making decisions under pressure and bringing stakeholders along even when they don't get what they want. Clio has been a sales-led organization for most of its history and that motion has worked. Now our product portfolio has grown to the point where the product itself can and should be a key driver of growth, and our billing infrastructure needs to keep pace with that ambition (amongst others). We need someone who has lived and led through a PLG transition before. Not just read about it, actually done it. Someone who has felt the friction of installing PLG into a sales-first culture, who has made mistakes and learned from them, and who knows exactly what it takes to make this kind of shift stick. We also need someone who understands that owning a complex, high-dependency system like CBS is as much about stakeholder management and prioritization discipline as it is about product craft. CBS attracts strong opinions from every corner of the business and priorities are always competing. Your job is to be a fair, clear, and decisive decision-maker across all of them.

Requirements

• 10+ years of experience in product growth or product management in a B2B SaaS environment
• Demonstrated experience building and scaling PLG across a multi-product portfolio
• Experience leading and developing high-performing, cross-functional product teams
• Deep fluency in growth metrics: activation rates, time-to-value, expansion revenue, NRR, PQLs, and the systems used to track them
• Experience working at or transitioning a sales-led organization toward a product-led model
• A technical background sufficient to own and make decisions about a complex product system with broad business dependencies
• Proven ability to manage a high-volume, high-stakes stakeholder environment. You've prioritized under pressure, communicated tradeoffs clearly, and held the line on a roadmap
• Strong data and analytical skills. You are comfortable owning a metrics framework, running analysis, and building the case for investment based on evidence
• Excellent communicator and cross-functional partner. You've influenced without full authority and brought skeptics along
• Based in the US or Canada

Nice To Haves

• Experience owning a billing, pricing, or commerce system in a SaaS environment
• Experience in legal tech or other regulated-industry verticals
• Background that spans both product and marketing. You've sat in both seats or closely adjacent ones
• Experience at a company that has gone through a significant growth inflection, Series D and beyond, or post-IPO

Responsibilities

• Product-Led Growth PLG strategy and vision across Clio's full product suite, defining the framework, the metrics, and the roadmap for how we grow through the product
• Team leadership across multiple squads focused on acquisition, activation, onboarding, and expansion
• The growth loop, owning the end-to-end funnel from first touch through activation and expansion, and identifying the highest-leverage places to invest
• Experimentation culture, building a pragmatic, fast-moving test-and-learn engine that the whole organization can rally around
• AI-enabled growth, actively identifying and deploying AI tools and capabilities to accelerate your team's output and Clio's growth experiments
• Clio's Billing System (CBS) Full product ownership of CBS, Clio's internal system used to configure pricing, generate quotes, manage packaging, and charge customers
• Leadership of an existing product team of 2 Senior PMs today, one embedded in PLG and one in CBS, with 3 additional open roles to fill, and full accountability for the roadmap, health, and evolution of both areas
• Stakeholder management across a complex, high-demand landscape. Sales, Finance, Marketing, GTM, and Product all depend on CBS, and you will be the person who sets priorities, communicates tradeoffs clearly, and holds the line when needed
• Monetization partnership, working closely with the GTM Monetization team as a key stakeholder to ensure CBS enables Clio's pricing and packaging strategy
• Decision-making under pressure. CBS is a system where everyone has opinions and priorities shift constantly. You will need to form a clear point of view, advocate for it confidently across senior stakeholders, and make calls that don't always make everyone happy
• Cross-functional alignment, working shoulder-to-shoulder with Sales, Marketing, Customer Success, Finance, and Data teams to ensure PLG and CBS work in lockstep with Clio's broader go-to-market motion
• Executive partnership, reporting into the VP of Product and contributing to how Clio thinks about growth and monetization infrastructure at the portfolio level
• Tooling and instrumentation, ensuring we have the data, telemetry, and tooling in place to make confident decisions fast

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed