Director, Product Design

ServiceTitan • US CA Remote, CA

4d • $223,600 - $299,100

About The Position

ServiceTitan is seeking a Director, Product Design — Back Office to lead the end-to-end design of the financial and operational backbone of the trades. This role involves shaping solutions for AP, AR, purchasing, inventory, project financials, and month-end close, impacting tens of thousands of tradespeople. The ideal candidate will have strong product vision, a focus on execution, and a desire to build a culture that elevates the team. This position requires a modern design practice that embraces AI as a creative and strategic accelerator, setting a high bar for quality and user-focused experiences. The Director will make strategic decisions and trade-offs based on project priority.

Requirements

• Experience in a SaaS or enterprise environment or one comparable, preferably on a platform.
• Have built a team of 10 or more.
• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
• Experience designing for agentic or AI-driven experiences — especially where users need to review, approve, or override system-generated outputs.
• Passion for improving User Experiences at scale while supporting business objectives with the ability to help measure those improvements via both quantitative and qualitative methods.
• Proven track record for solving difficult UX design problems and simplifying complex workflows to shape intuitive and delightful interfaces for customers
• Be a strong leader and coach, dedicated to helping your team reach their full potential, effectively delivering direct feedback to product designers in their work and fostering a culture of healthy design processes across the entire company
• Top-notch prioritization and organizational skills. Excited by the idea of managing multiple responsibilities at once and ruthlessly prioritizing the highest impact work.
• Excellent communication skills with strong analytical abilities, conflict resolution, and negotiation skills with the ability to work well across various levels of the organization.
• Ability to lead major cross-functional initiatives in a fast paced environment, building project plans and roadmaps, securing and leading resources, and identifying and removing roadblocks.

Responsibilities

• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business.
• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features.
• Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction. Help the team deeply understand who they're designing for.
• Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed.
• Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience.
• Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives.
• Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team.
• Inspire a user-centric culture within the team and across the organization.
• Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects
• Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence.
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes.
• Drive accessibility into products through inclusive design, awareness, and innovation.
• Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training
• Peer-nominated awards
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed