Director Premier Sales NAM

Omilia

6d

About The Position

The Director, Premier Account Executives leads and develops a high-performing team of Account Executives responsible for driving net-new revenue and expanding Mid-Market accounts across North America. This role exists to translate Omilia's market vision into tangible pipeline and closed revenue within the premier segment — large enterprises in banking, healthcare, utilities, and insurance seeking to transform their customer experience through conversational AI. The Director is accountable for the team's full-cycle sales performance, talent development, and the disciplined execution of Omilia's go-to-market strategy at the most strategic level of the business.

Requirements

• Preferably 2+ years of B2B sales experience
• Proven track record of consistently achieving or exceeding revenue targets in a complex, multi-stakeholder SaaS or technology sales environment.
• Experience selling into companies (up to 5,000 employees) in regulated verticals such as banking, insurance, healthcare, or utilities.
• Deep understanding of enterprise CX technology, contact centre operations, or CCaaS/CPaaS markets.
• Demonstrated ability to coach AEs through consultative, value-based, and MEDDIC/MEDDPICC-style sales methodologies.
• Strong executive presence and the ability to engage credibly with C-suite and VP-level buyers.
• Proficiency with CRM platforms (Salesforce) and strong forecast management discipline.

Nice To Haves

• Experience selling conversational AI, virtual assistant, or NLU/NLP-based solutions.
• Familiarity with Omilia's product portfolio (OCP, miniApps, Diamant, Pathfinder, Agentic Self-Learning).
• Knowledge of enterprise compliance and security standards relevant to CX platforms (PCI-DSS, HIPAA, SOC 2, ISO 27001).
• MBA or advanced degree.
• Multilingual capability (Spanish an advantage for coverage of Latin American enterprise prospects).

Responsibilities

• Own and deliver the North American Premier segment annual recurring revenue target in full, with accountability spanning new logo acquisition, upsell, cross-sell, and renewal performance across the team's entire book of business.
• Define, own, and continuously refine the Premier segment go-to-market approach for North America, including account segmentation, territory allocation, and prioritization of verticals.
• Act as the senior Omilia executive sponsor on all strategic new logo pursuits, major expansion plays, and at-risk renewals within the Premier segment.
• Maintain team pipeline at a minimum 5x quota coverage at all stages of the funnel at all times and enforce rigorous MEDDIC/MEDDPICC qualification discipline.
• Serve as the primary liaison between the Premier sales team and all supporting functions — PreSales, Customer Success, Marketing, Product, Legal, and Finance.
• Maintain deep, current knowledge of the North American enterprise CX and contact centre market, including buyer dynamics, budget cycles, regulatory drivers, and digital transformation priorities.
• Accountable for the commercial and contractual quality of every deal closed by the Premier team, ensuring pricing is within Omilia's approved commercial framework.
• Model and actively reinforce Omilia's values within the Premier team and across the broader sales organisation, creating a high-performance, inclusive, and psychologically safe team environment.
• Conduct structured weekly 1:1s with each Premier AE focused on deal strategy, stakeholder mapping, objection handling, and individual skill development.
• Facilitate weekly team pipeline reviews and bi-weekly forecast calls using MEDDIC/MEDDPICC.
• Own the full-cycle hiring process for Premier AE roles.
• Design, own, and continuously improve the Premier AE onboarding programme.
• Maintain individual development plans for every AE on the team, covering quota performance, pipeline management discipline, skill development areas, and career progression goals.
• Engage personally at C-suite and VP level in top-priority opportunities.
• Develop and manage a set of named strategic target accounts at the Director level.
• Collaborate with Marketing to translate segment strategy into specific demand generation activities.
• Work closely with PreSales and Solutions Consulting at every stage of the sales cycle.
• Own the post-sale transition process for every Premier account.
• Deliver a written weekly forecast report to the NA VP of Premier Sales.
• Monitor and report on team performance against a defined set of leading and lagging indicators.
• Track the competitive landscape on an ongoing basis.
• Represent the Premier sales organisation in internal leadership forums.

Benefits

• Contribute actively and effectively as an integrated team member.
• Act as an Omilia ambassador in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director