Director, PMO - Sponsorship

Ticketmaster • Beverly Hills, CA

1d

About The Position

The team is responsible for integrating and implementing partner contract deliverables for Live Nation Sponsorship and Ticketmaster on Live Nation owned and operated ticketing platforms in Global markets, serving as primary contacts for Live Nation Sponsorship division partners and Sponsorship teams across the Ticketmaster business platforms. In this role, the Director will be knowledgeable about the business and its strategic goals, working with their team and other technology and business leads to ensure projects and programs are aligned and prioritized to support strategic initiatives within specific business verticals. The Director will manage a team of project and program managers in a mixed methodology environment, collaborating to provide consistent, reliable service to sponsors, stakeholders, colleagues, and the Global Live Nation Sponsorship Team. They will also provide advice, coaching, and support on all aspects of teamwork, project and program management, governance and control, methodologies, and organization of the business.

Requirements

• Bachelor’s degree or equivalent work experience
• 8-10 years of experience in Client Management
• Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities
• Understanding of relevant technical concepts and design
• Innate capability to create order out of chaos
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Establishes and develops relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Able to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Ability to work independently and as part of a team
• Self-motivated and focused achieving results
• Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy
• Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

Nice To Haves

• Experience with Continuous Delivery
• PMP certification
• Certified Scrum Master (CSM)
• Working knowledge of both Jira and Confluence

Responsibilities

• Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams
• Identify and resolve changes in program / project scope, schedules and resource requirements
• Proactively identify and communicate risks; work with subject matter experts and external clients to develop and implement risk mitigation plans
• Track portfolio metrics and maintain accountability for delivery and work with sponsors and the Live Nation Sponsorship Executive team to provide strategic and tactical advice on planning and execution
• Excellent communication and presentation skills with technical, non-technical, and executive audiences. Comfortable with complexity and with a high level, contextual perspective and understanding to fulfill a strategic objective that can meet Sponsorship Division expectations.
• Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders and Sponsorship partners
• Own tracking and resolution of team blockers and issues
• Maintain accurate project reporting information and up-to-date project assets and metrics
• Provide accurate and up-to-date financial forecasts
• Able to adjust delivery approach, language and level of detail to meet Sponsorship partner needs.
• Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment
• Recruit, manage, and develop project and program managers, hold regular 1-2-1s and performance management reviews, agree on personal objectives and be able to translate performance improvements into financial values

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees