Director, Plumbing Strategy and Operations
About The Position
The Director, Plumbing Strategy and Operations is responsible for strategic growth, market expansion, and overall business performance of the company’s plumbing operations in the United States. The role develops and executes national business development strategies to drive revenue growth, strengthen competitive positioning, enhance customer value, and improve profitability. As the organization’s senior plumbing subject matter expert, the Director provides leadership and direction to divisional plumbing teams and partners with Operations, Sales, Marketing, Finance, HR, Training, and executive leadership. The role identifies growth opportunities, optimizes service offerings, enhances workforce capabilities, and supports sustainable business expansion. It combines strategic business leadership with deep technical expertise to address current and future customer needs while delivering consistent operational excellence.
Requirements
- At least 10 years of experience.
- Bachelor’s degree.
Responsibilities
- Set the direction for plumbing operations across the United States, aligning divisional priorities with company goals.
- Lead, coach, and develop Plumbing Managers to support consistent execution across regions.
- Identify opportunities to expand plumbing services, improve operational performance, and strengthen market presence.
- Develop and execute national plumbing business development strategies that support revenue growth, market expansion, and profitability objectives.
- Monitor operational and financial performance, using data analytics to identify opportunities and guide strategic decisions.
- Partner with Sales, Operations, Marketing, Finance, and executive leadership to develop and implement initiatives that accelerate business growth and improve customer outcomes.
- Establish strategy and oversight for plumbing operational readiness, ensuring field teams have the tools, equipment, processes, and resources needed for safe, efficient, and profitable service delivery.
- Develop and enhance plumbing training, onboarding, and development programs, promoting consistent application of technical knowledge, standards, and best practices.
- Provide timely guidance on complex plumbing issues, field challenges, technical questions, and operational issues.
- Establish and communicate plumbing standards, best practices, and troubleshooting resources.
- Partner with business development teams to identify service opportunities and support plumbing growth.
- Oversee the development and ongoing improvement of plumbing price books to support business growth objectives while maintaining operational effectiveness and customer value.
- Provide operational expertise and field insights to support the development and refinement of incentive programs.
- Evaluate plumbing products, services, and offerings, recommending updates based on customer needs and business priorities.
- Create and launch promotions, contests, and other initiatives that encourage participation and support business goals.
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What This Job Offers
Job Type
Full-time
Career Level
Director
