Director Physician Practice & Programs

Lehigh Valley Health Network•Allentown, PA

1d•Onsite

About The Position

Oversees programmatic operations across regional practices and provides supervision and direction for service delivery and related programs. Supports the acquisition, development, and regionalization of clinical services and programs. Builds relationships with key stakeholders and collaborates with other service lines across acute care practices and ambulatory sites to promote and develop optimal services. Partners with leaders to continuously improve clinical services and the patient experience throughout the continuum of care. The role is responsible for financial performance, budget development, revenue and expense management, and labor productivity across the enterprise. It supports business plans and strategic initiatives that promote growth and operational excellence through best practices and standardization, and works with physician and administrative leaders to develop and grow clinical programs. The Director partners with stakeholders on strategy and execution, including operational KPI review and management, and leads efforts to improve patient experience and care transitions. Performance issues must be addressed promptly and appropriately, using sound judgment and complying with policies and applicable laws and regulations. This is an onsite, day-shift position at One City Center, 707 Hamilton St. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., variable.

Requirements

Bachelor’s degree in business administration, healthcare management, or a related field.
Five years of relevant experience in a physician office practice setting.
Supervisory experience directing the work of others.
Ability to initiate, accept, and adapt to change.
Strong leadership and mature emotional intelligence.
Proficiency in transactional and transformational leadership.
Ability to partner with stakeholders to achieve goals.
Excellent computer skills, including electronic medical records (EMR) and Microsoft Office.
Proven proficiency with technology by the conclusion of orientation.

Nice To Haves

Master’s degree in business administration, healthcare management, or a related field.

Responsibilities

Oversee programmatic operations across regional practices and direct the delivery of services and related programs.
Support acquisition, development, and regionalization of clinical services and programs.
Cultivate stakeholder relationships and collaborate across service lines, acute care practices, and ambulatory sites to develop optimal services.
Partner with leaders to improve clinical services and patient experience across the continuum of care.
Manage financial performance, budget development, revenue and expenses, and labor productivity across the enterprise.
Support business plans and strategic initiatives that enhance growth and operational excellence through best practices and standardization.
Work with physician and administrative leadership to develop and grow clinical programs.
Partner with key stakeholders on strategy and execution, including review and management of operational KPIs.
Lead efforts to improve patient experience and care transitions within the division, program, service line, or institute.
Address performance issues promptly and appropriately, following policy and applicable laws and regulations.