Practice Director
About The Position
Prairie Ridge Orthodontics is seeking a Practice Director, also described in the posting as a Clinic Manager, to oversee clinic operations with support from the Doctor. The role manages people and clinic performance, drives growth and profitability, and supports a positive patient experience. The Practice Director is responsible for achieving profit and loss goals and participates in marketing activities to strengthen the local brand reputation. The position partners with the Doctor to foster a positive clinical culture and ensure high standards of clinical excellence and patient care. It also supports team training and adoption of tools, protocols, and initiatives; monitors financial performance and controllable costs; coordinates team assignments, schedules, clinical priorities, and performance communication; resolves patient escalations; and helps cover clinic roles as business needs require. The Practice Director follows established protocols for compliance with OSHA, HIPAA, and State Dental Board regulations.
Requirements
- Solid written and verbal communication skills.
- Ability to maintain confidential information.
- Immediate proficiency with software applications, including Microsoft Office Suite.
- Ability to work independently with limited supervision.
- Internal candidates: 2 years of clinic experience within Smile Doctors or an affiliated practice clinic.
- External candidates: 2 years of supervisory experience.
- High school diploma.
- Strong coaching and conflict resolution skills.
- Demonstrated ability to meet or exceed performance goals.
- Strong time management skills and ability to multitask and prioritize work.
Nice To Haves
- Orthodontic or dental experience.
- Bachelor’s degree.
Responsibilities
- Partner with the Doctor to create a positive clinical culture and ensure team behaviors reflect clinical excellence and high patient care standards.
- Model professionalism, integrity, and a positive demeanor, and help ensure the office culture reflects company values.
- Ensure the clinic team is trained on and adopts new tools, protocols, and initiatives.
- Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals.
- Build relationships within the local dental community and participate in local marketing efforts.
- Manage controllable costs, including labor hours and supplies.
- Liaise between the Doctor and team regarding work assignments, schedules, clinical priorities, and job performance.
- Handle patient escalations and seek mutually beneficial resolutions.
- Cover clinic roles when business demands.
- Follow established protocols to ensure compliance with OSHA, HIPAA, and State Dental Board regulations.
Benefits
- Competitive salary plus bonus opportunity.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- 401(k) plan.
- Two weeks of paid time off in the first year and paid holidays.
- Discounts on braces and clear aligners for the employee and family members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
