Director | Pharmacy Business Services

Memorial Hospital of Boscobel • La Crosse, WI

1d

About The Position

Under the direction of the Vice President, Pharmacy Services, the Director, Pharmacy Business Services provides strategic leadership and oversight for pharmacy business, financial, supply chain, and operational services across the health system. The role directs pharmacy budgets, revenue optimization, cost-saving initiatives, supply chain operations, 340B program performance, business analytics, technology support, and project coordination. The Director works with local and system-level pharmacy and executive leaders to shape and execute pharmacy business strategy, ensure regulatory compliance, and maximize value, efficiency, and quality across pharmacy operations.

The Director leads and develops pharmacy leaders and staff, advances business operations and clinical models of care, and coordinates initiatives across pharmacy business lines. The position oversees financial and operational performance, medication purchasing and distribution, vendor and contract relationships, 340B compliance and optimization, drug-shortage response, revenue-cycle processes, business analytics, and pharmacy technology support. The Director also collaborates with IT on medication-management functionality in Epic, including Epic Willow; serves on the system pharmacy leadership team; precepts students and residents; and acts as a liaison to external business partners.

Requirements

• Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) from an accredited school of pharmacy.
• Pharmacist license to practice in the state of employment; must be eligible for Wisconsin pharmacist licensure. Some positions may require multiple state licenses.
• Five to ten years of progressive health system pharmacy leadership experience, including pharmacy business management, financial management, supply chain, and operational oversight.
• Experience in strategic planning, budget development, revenue optimization, contract management, and team leadership.
• Strong knowledge of regulatory requirements, compliance standards, and healthcare business operations.
• Excellent communication, organizational, negotiation, and stakeholder-management skills.
• Demonstrated ability to lead cross-functional teams, manage large budgets, and drive operational and financial performance.

Nice To Haves

• Master’s degree in pharmacy administration, healthcare administration, business administration, or a related field.
• Pharmacist licensure in Minnesota, Iowa, Michigan, and Illinois.
• Specialty Pharmacist certification.
• Experience with pharmacy supply chain, 340B program oversight, inventory management, drug-shortage mitigation, and pharmacy revenue-cycle operations.
• Proficiency with pharmacy management systems, Epic Willow, inventory software, data analytics tools, and business intelligence platforms.
• PGY1/PGY2 Health System Pharmacy Administration and Leadership Residency, or equivalent experience.

Responsibilities

• Develop and implement pharmacy business services strategic plans aligned with organizational objectives, operating plans, and market trends.
• Collaborate with system and local pharmacy leadership to advance pharmacy business operations and clinical models of care.
• Direct and optimize financial and operational metrics and systems to improve system pharmacy performance.
• Lead, supervise, mentor, and develop pharmacy leaders and assigned staff; drive recruitment, hiring, retention, and workforce development.
• Coordinate and lead projects and initiatives across multiple pharmacy business lines.
• Develop and implement policies, procedures, and best practices for efficient pharmacy business operations, and drive continuous improvement and innovation.
• Assist with planning, monitoring, and managing pharmacy operating and capital budgets.
• Establish annual financial and productivity targets and monitor performance against budget.
• Analyze financial data, investigate variances, and recommend improvements.
• Lead initiatives to grow revenue, lower costs, and improve financial performance.
• Oversee medication purchasing, distribution, recalls, contracting, and inventory management.
• Manage relationships and contracts with wholesalers, distributors, group purchasing organizations, manufacturers, technology vendors, and other pharmacy-related entities.
• Lead contracting efforts related to drug costs, medication distribution, pharmacy technology, and automation.
• Oversee 340B program compliance, optimization, and mitigation strategies.
• Maintain systems to monitor drug shortages and implement supply-maintenance tactics.
• Oversee pharmacy revenue-enhancement opportunities within medical and pharmacy benefits.
• Ensure effective revenue-cycle processes, including billing, charging, charge master maintenance, and data analytics.
• Direct pharmacy business and data analytics services and technology support.
• Collaborate with IT to optimize medication-management functionality in Epic, including Epic Willow.
• Participate as a key member of the system pharmacy leadership team.
• Precept learners, including students and residents.
• Serve as a liaison to external business partners to maximize value for the health system.
• Meet core leadership expectations in organizational strategy and implementation, fiscal management, human resource management, service and quality, organizational leadership, regulatory accountability, and community liaison responsibilities.

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Retirement savings options
• Paid time off
• Wellness resources and support programs
• Additional benefits available through either the Gundersen or Bellin benefits program, depending on employment location and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Director