Director - Performance Improvement Office

Billings Clinic • Billings, MT

1d • Onsite

About The Position

The Director of the Performance Improvement Office leads the development, execution, and oversight of strategic improvement initiatives that advance organizational performance, operational excellence, quality, and patient outcomes. The role partners with leaders across Billings Clinic to align priorities, achieve measurable results, build improvement capability, and deploy goals and resources effectively. It fosters continuous improvement through leadership in performance management, change management, process improvement, and team development.

The Director manages the improvement portfolio and planning and goal-deployment processes, oversees performance-management systems and reporting, and facilitates complex cross-functional initiatives. The role also manages departmental operations, budgets, staffing, and resources, and builds a high-performing team. Leadership expectations include talent development, collaboration, ethical conduct, data-driven decision-making, accountability, regulatory and compliance oversight, business acumen, and support for Billings Clinic’s mission, vision, values, and service expectations.

This is a full-time, exempt position on the day shift at Billings Clinic’s Main Campus. The listed schedule is 80 hours every two weeks, with a starting wage determined by experience (DOE).

Requirements

• Minimum bachelor’s degree in business, healthcare administration, or a related field.
• Five to six years of successful experience in a leadership role.
• Ability to demonstrate high levels of integrity, good judgment, assertiveness, and adherence to industry best-practice standards.
• Valid driver’s license at hire and ability to be insured to operate organization vehicles.
• An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities may be considered.
• Any required license or certification must be current and in good standing.

Nice To Haves

• Five to six years of experience working in healthcare is preferred.
• Additional education in a related field is preferred.

Responsibilities

• Partner with senior and operational leaders to align performance-improvement priorities with organizational goals and translate strategic objectives into actionable initiatives with clear outcomes, measures, and accountability.
• Direct governance and management of the improvement portfolio, including project intake, prioritization, resource allocation, progress monitoring, risk mitigation, and performance reporting.
• Lead planning and goal-deployment processes and ensure priorities are communicated, implemented, tracked, and reviewed through structured accountability systems.
• Oversee development and maintenance of performance-management systems, including scorecards, operational metrics, project measures, and reporting processes.
• Facilitate and support cross-functional initiatives to improve operational effectiveness, patient experience, quality, safety, access, productivity, and organizational performance.
• Provide expertise in project management, process improvement, change management, and organizational effectiveness; coach leaders and teams to achieve sustainable results.
• Manage departmental operations, budgets, staffing, and resources, including stewardship of fiscal, human, and physical assets.
• Recruit, develop, and retain a high-performing team; support performance management, communication, employee engagement, and professional growth.
• Build collaborative relationships across departments and lead organizational change effectively.
• Monitor key performance indicators, productivity, and resource utilization; make timely, data-driven decisions and accept accountability for results.
• Ensure compliance with regulatory, accreditation, legal, and organizational requirements; maintain readiness for surveys and audits and support patient-safety and risk-mitigation practices.
• Promote diversity, equity, inclusion, and belonging, and model professionalism, integrity, ethical behavior, and Billings Clinic values.
• Maintain professional growth and competency, meet educational and departmental requirements, and implement and oversee process-improvement principles.
• Perform other duties as assigned or needed to meet department or organizational needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan with employer matching
• Defined Contribution Pension Plan
• Paid Time Off
• Employee wellness program
• Comprehensive and competitive benefits package for eligible full- and part-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director