Executive Director, Performance Improvement Office (PIO)

Logan Health•Kalispell, MT

About The Position

Logan Health is seeking an Executive Director, Performance Improvement Office (PIO) to advance organizational strategy, accelerate performance improvement, and strengthen engagement across the health system. This executive leadership role partners with the Executive Team, physicians, and operational leaders to translate strategic priorities into actionable plans, measurable outcomes, and sustainable operational improvements. The ideal candidate brings strategic vision, strong analytical and business acumen, and the ability to influence change across a complex healthcare organization. Through collaboration, accountability, and evidence-based practices, this leader will help align organizational goals, optimize resources, and foster a culture of continuous improvement. Logan Health's mission is quality, compassionate care for all; its vision is to reimagine health care through connection, service, and innovation. Its core values are Be Kind, Trust and Be Trusted, Work Together, and Strive for Excellence. The position also performs other duties as assigned consistent with the required knowledge, skills, and abilities, and maintains regular and consistent attendance as scheduled by department leadership.

Requirements

Bachelor’s degree in healthcare administration or a closely related field.
At least seven years of leadership experience.
At least five years of professional experience with progressive responsibility in change management, performance improvement practices, and organizational goal development and implementation.
Strong working knowledge of the healthcare industry and ability to think strategically and translate organizational priorities into operational results.
Demonstrated skills in analytics, project management, root cause analysis, and successful change leadership within a complex organization.
Ability to facilitate multidisciplinary projects across clinical and support departments and influence behavior at all organizational levels.
Strong competencies in leadership, business acumen, financial management, employee engagement, human resources, organizational dynamics, governance, communication, strategic planning, risk management, compliance, patient safety, patient experience, and quality improvement.
Ability to motivate teams, foster collaboration, establish high standards, and deliver quality outcomes.
Demonstrated integrity, kindness, empathy, emotional intelligence, sound judgment, and commitment to continuous learning and professional development.
Excellent organizational, critical thinking, prioritization, and problem-solving skills, with the ability to work independently and collaboratively.
Excellent verbal and written communication and interpersonal skills, including the ability to manage sensitive and confidential matters with tact, professionalism, and diplomacy.
Commitment to teamwork and maintaining confidentiality as needed.
Working knowledge of Microsoft Office Suite and ability to learn additional software as needed.
Pass pre-employment screening if offered the position, including criminal background check, reference checks, drug screening, health and immunizations screening, and physical demand review/screening.

Nice To Haves

Master’s degree in business administration or healthcare administration.

Responsibilities

Lead the Performance Improvement Office and support deployment of organizational strategic and operational plans.
Partner with the Executive Team to establish annual goals, prioritize initiatives, and lead the 90-day planning process to align system priorities with front-line execution.
Develop and maintain business case processes, project prioritization methods, and an approved project portfolio with appropriate executive sponsorship, resources, timelines, and accountability.
Establish and maintain performance measurement systems, organizational scorecards, and reporting processes to monitor progress, evaluate outcomes, and drive continuous improvement.
Lead complex, cross-functional initiatives and facilitate multidisciplinary teams across clinical and support departments to achieve desired outcomes.
Provide project management, change management, and operational improvement support to leaders throughout the organization.
Develop and maintain the department’s annual operating budget and tools to monitor financial performance, productivity, quality, and resource utilization.
Establish effective communication processes that promote transparency, engage leaders and staff, and support organizational change.
Develop and coach a high-performing team while fostering employee and physician engagement, collaboration, accountability, growth, and retention.
Model Logan Health’s core values: Be Kind, Work Together, Trust and Be Trusted, and Strive for Excellence.
Perform other duties as assigned, consistent with the knowledge, skills, and abilities required for the position.
Maintain regular and consistent attendance as scheduled by department leadership.