Executive Director, Performance Improvement Office (PIO)

Logan Health Medical Center•Kalispell, MT

About The Position

Logan Health is seeking an Executive Director, Performance Improvement Office, to advance organizational strategy, accelerate performance improvement, and strengthen engagement across the health system. This executive leadership role partners with the Executive Team, physicians, and operational leaders to translate strategic priorities into actionable plans, measurable outcomes, and sustainable operational improvements. The role calls for strategic vision, analytical and business acumen, and the ability to influence change across a complex healthcare organization. Through collaboration, accountability, and evidence-based practices, this leader will help align organizational goals, optimize resources, and foster a culture of continuous improvement. The position leads the Performance Improvement Office and supports strategic and operational planning, performance measurement, project prioritization, and cross-functional improvement initiatives. It also oversees the department’s annual operating budget, develops and coaches a high-performing team, and promotes communication, engagement, accountability, and collaboration. The schedule is day shift with variable hours. Logan Health operates 24 hours a day, seven days a week, and schedules may be adjusted to meet position and organizational needs. Logan Health’s mission is “Quality, compassionate care for all.” Its vision is to “Reimagine health care through connection, service and innovation.” Its core values are “Be Kind,” “Trust and Be Trusted,” “Work Together,” and “Strive for Excellence.” Offers are contingent upon pre-employment screening, including a criminal background check, reference checks, drug screening, health and immunizations screening, and physical demand review/screening. Logan Health is an equal opportunity employer and offers accommodations during the application, testing, or interview process upon request.

Requirements

Bachelor’s degree in healthcare administration or a closely related field.
At least seven years of leadership experience.
At least five years of professional experience with progressive responsibility in change management, performance improvement practices, and organizational goal development and implementation.
Strong working knowledge of the healthcare industry and ability to think strategically and translate organizational priorities into operational results.
Demonstrated skills in analytics, project management, root cause analysis, and successful change leadership within a complex organization.
Ability to facilitate multidisciplinary projects across clinical and support departments and influence behavior at all organizational levels.
Strong competencies in leadership, business acumen, financial management, employee engagement, human resources, organizational dynamics, governance, communication, strategic planning, risk management, compliance, patient safety, patient experience, and quality improvement.
Ability to motivate teams, foster collaboration, establish high standards, and deliver quality outcomes.
Demonstrated integrity, kindness, empathy, emotional intelligence, sound judgment, and commitment to continuous learning and professional development.
Excellent organizational, critical thinking, prioritization, and problem-solving skills, with ability to work independently and collaboratively.
Excellent verbal and written communication and interpersonal skills, including the ability to manage sensitive and confidential matters with tact, professionalism, and diplomacy.
Commitment to teamwork and maintaining confidentiality as needed.
Working knowledge of Microsoft Office Suite and ability to learn additional software as needed.
Regular and consistent attendance as scheduled by department leadership.

Nice To Haves

Master’s degree in business administration or healthcare administration.

Responsibilities

Lead the Performance Improvement Office and support deployment of organizational strategic and operational plans.
Partner with the Executive Team to establish annual goals, prioritize initiatives, and lead the 90-day planning process to align system priorities with front-line execution.
Develop and maintain business case processes, project prioritization methods, and an approved project portfolio with executive sponsorship, resources, timelines, and accountability.
Establish and maintain performance measurement systems, organizational scorecards, and reporting processes to monitor progress, evaluate outcomes, and drive continuous improvement.
Lead complex cross-functional initiatives and facilitate multidisciplinary teams across clinical and support departments.
Provide project management, change management, and operational improvement support to leaders throughout the organization.
Develop and maintain the department’s annual operating budget and tools to monitor financial performance, productivity, quality, and resource utilization.
Establish communication processes that promote transparency, engage leaders and staff, and support organizational change.
Develop and coach a high-performing team while fostering employee and physician engagement, collaboration, accountability, growth, and retention.
Model Logan Health’s core values: Be Kind, Work Together, Trust and Be Trusted, and Strive for Excellence.
Perform other duties as assigned, consistent with the knowledge, skills, and abilities required for the position.
Maintain regular and consistent attendance as scheduled by department leadership.