Director People Ops

CloudShare•Denver, CO

10h•Hybrid

About The Position

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. The Director of People Operations will own and lead all people-related initiatives across the company, helping us scale our teams, support our managers, and build a high-performing culture. This is a hands-on role that combines strategic thinking with day-to-day execution across performance management, employee experience, compensation, talent development, compliance, and workforce planning. The ideal candidate is a trusted partner to leaders, enjoys building structure where needed, and knows how to balance employee needs with business priorities. As a key member of the leadership team, this person will play an important role in shaping our culture, strengthening our organization, and supporting CloudShare's next stage of growth.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
HR certification preferred (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
7+ years of progressive HR experience, with demonstrated leadership of HR Business Partner teams.
Proven experience leading People programs in a high-growth technology or SaaS environment.
Strong knowledge of HR operations, employee relations, performance management, compensation, and employment law.
Experience partnering closely with executive leadership and influencing business decisions through a people lens.
Demonstrated success building and scaling people programs, processes, and organizational initiatives.
Experience supporting workforce planning, organizational development, and change management efforts.
Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions and continuous improvement.
Hands-on approach with the ability to balance strategic thinking and day-to-day execution.
Excellent leadership, communication, and stakeholder management skills.
Experience implementing and optimizing HR systems, processes, and people operations infrastructure.

Nice To Haves

Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
Experience across both operational and commercial leadership functions.
Familiarity with operational frameworks such as EOS, OKRs, or similar scaling methodologies.
Experience working with enterprise customers and customer success-driven SaaS organizations.

Responsibilities

Partner with executive leadership to align people strategy with business goals and support organizational growth.
Lead key people programs, including performance management, employee development, engagement, retention, and succession planning.
Drive workforce planning, organizational design, and talent strategies to support current and future business needs.
Oversee day-to-day office operations and employee experience initiatives for the Denver office.
Coach and support managers on leadership, employee development, organizational effectiveness, and change management.
Lead compensation, benefits, HR operations, compliance, and employee relations initiatives.
Develop scalable people processes, programs, and policies that support a high-performing culture.
Establish and track key people metrics to drive data-informed decisions and continuous improvement.
Serve as a strategic partner to leaders across the business while helping scale and strengthen the People function.