Director Patient Financial Services

UMC Health System•Richmond, KY

2d•Onsite

About The Position

This position is responsible for managing the Patient Accounting, Billing, & Collections in such a manner as to generate claims/bills which meet payor specifications, to collect timely payments on such claims/billing, and to effectively administer accounts receivable, all within the confines of laws, rules and regulations.

Requirements

College degree or five years' experience in a business-related field and a thorough knowledge of patient accounting in the healthcare industry.
Operate personal computer and mainframe systems.
Analyze reports and detect operational problems.
Identify problems/opportunities and design and implement resolutions.
Communicate effectively in verbal and written formats.
Possess positive interpersonal skills.
Change-oriented/innovative.

Responsibilities

Develops and implements departmental policies and procedures to assure the goals/responsibilities of the department are met.
Identifies measurable indicators of goal/responsibility accomplishment and establishes targets (including, but not limited to the following): Aging of accounts receivable, Days in accounts receivable, Collection rate.
Develops and implements processes to monitor compliance with policies and procedures, and indicator targets. Identifies and communicates issues requiring administrative level intervention.
Develops, implements and distributes all required and necessary documents, reports and information (including, but not limited to the following): Medicare, Medicaid, and other third party payor rules, regulations, requirements; Hospital/departmental activities resulting in lost or delays in collections; Policy and procedure compliance; Indicator compliance.
Develops, recommends, and applies resource needs (staffing, space, equipment, systems, etc) necessary to meet the goals and responsibilities of the Department.
Develop operating and capital budgets on an annual basis. Monitors and reports actual financial results and variances from budget on a monthly basis.
Coordinates and integrates responsibilities activities, goals of reporting areas with those of other departments, affiliated entities, and Medical Staff in order to accomplish the mission, vision, and values of the Hospital system. Carries this activity out in such a manner to maintain or improve collaborative relationships.
Oversees performance improvement activities of departments and actively participates in other department’s of hospital-wide performance improvements initiatives.
Designs, implements, and updates training programs and documentation necessary for staff to accomplish their job descriptions, the department’s goals and responsibilities and the Hospital’s mission, vision and values: Initial Orientation Environment of Care.
Establishes, implements, monitors and reports customer service requirements and expectation.