Director Patient & Community Engagement

Temple University Health System • Philadelphia, PA

1d

About The Position

Temple Health is a dynamic network of hospitals, specialty centers, and physician practices dedicated to advancing disease research, medical science, and healthcare education. The network includes Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team, all affiliated with the Lewis Katz School of Medicine at Temple University. Temple Health employs a diverse workforce of 10,000 individuals committed to fostering a healthy, safe, and productive environment. Temple University Hospital, a nationally respected teaching hospital on Temple University's Health Sciences Center campus, offers comprehensive healthcare services and serves as the chief clinical training site for the Lewis Katz School of Medicine, promoting high-quality care, teaching, and research. The Director, Patient and Community Engagement will provide strategic leadership and system-wide oversight for volunteer services, patient and family engagement, and community programs across Temple University Health System (TUHS). This role will champion the patient and family perspective in care delivery by leading the development, standardization, and integration of Patient and Family Advisory Councils (PFACs) and volunteer services throughout TUHS. The Director will collaborate with executive leadership, clinical teams, and community partners to enhance the patient and family experience, build community relationships, and ensure alignment with TUHS strategic priorities, regulatory requirements, and service excellence standards.

Requirements

• Bachelor's Degree in a Healthcare-related field.
• 5 years of experience in a leadership role in Patient Experience, Volunteer services, and Patient and Family Engagement.
• General experience with HCAHPS, CG-CAHPS, OAS-CAHPS, outpatient and patient satisfaction surveys.
• General experience leading Patient and Family Advisory Councils.
• Possess a Certified Patient Experience Professional (CPXP) certification.

Nice To Haves

• Master's Degree in Healthcare Administration, Public Health, or a related field.
• General experience in a multi-hospital health system.

Responsibilities

• Provide strategic leadership and system-wide oversight of volunteer services, patient and family engagement, and community-facing programs across Temple University Health System (TUHS).
• Advance the voice of the patient and family as a core driver of care delivery.
• Lead the development, standardization, and integration of Patient and Family Advisory Councils (PFACs) and volunteer services across all TUHS entities.
• Collaborate with executive leadership, clinical teams, and community partners to improve the patient and family experience.
• Strengthen community relationships.
• Ensure alignment with TUHS strategic priorities, regulatory requirements, and service excellence standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director