Director, Patient Access (Onsite- Pittsburgh, PA)

Ensemble Health Partners • Pittsburgh, PA

5d • Onsite

About The Position

The Director of Patient Access administers and reviews the performance of patient access functions at Ensemble Health Partners and identifies and implements strategies to improve processes, operational efficiency, the patient experience, and regulatory compliance. The role provides vision, leadership, and operational oversight for onsite Patient Access staff within a hospital or market, directing admitting and registration teams across all entry points. This is an onsite position in Pittsburgh, Pennsylvania, with regular rounding at two offsite facilities within the market.

The Director builds effective teams and collaborative relationships with site and market operational leaders and other managers. The role establishes clear accountabilities and delegation, manages staff performance and development, and supports recruiting, retention, training, and cross-training. It also oversees communication and employee engagement, staffing levels, the departmental budget, and projects and programs. The Director works collaboratively to support a successful and compliant revenue cycle process.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of leadership experience.
• At least 3 years of Patient Access experience in a hospital or large health system.
• Demonstrated experience leading front-end revenue cycle functions, including point-of-service collections and denial prevention.
• Experience in healthcare provider finance operations or a similar service environment.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.
• Demonstrated use of KPIs to drive and track team performance.
• Financial and project management experience.
• Strong communication, organizational, interpersonal, and customer service skills.
• Ability to excel in a high-volume, deadline-driven setting.
• CRCR certification required within the first 9 months of hire; supported by Ensemble.

Responsibilities

• Make day-to-day leadership decisions using information from multiple sources, weigh alternatives, communicate decisions, and hold teams accountable for results.
• Coach, develop, and retain team members and leaders; provide feedback and support skill growth and preparation for future roles.
• Delegate authority and responsibility while maintaining ownership of outcomes and advancing strategic priorities.
• Communicate information and ideas clearly and effectively, with executive presence.
• Develop, motivate, and guide teams to achieve shared results and sustain engagement.
• Manage projects and programs from inception through implementation, including budget and resource planning.
• Provide vision, leadership, and operational oversight for onsite Patient Access staff within a hospital or market.
• Direct admitting and registration teams across all entry points and build collaborative relationships with operational leaders.
• Organize departmental functions by establishing clear accountabilities, delegating duties, and determining appropriate departmentalization.
• Select, evaluate, coach, and manage the performance of qualified professionals; promote team building and collaborate on cross-training and support needs.
• Work with managers and team leaders to support a successful and compliant revenue cycle process.
• Create and maintain a communication strategy that supports employee engagement, productivity, morale, shared understanding, and staff participation.
• Provide regular assessments and educational opportunities for staff.
• Determine staffing levels, monitor compensation, and strengthen recruiting and retention processes.
• Direct hiring and training for leadership and Patient Access staff.
• Manage the budget.
• Round regularly at two offsite facilities within the market.
• Perform other job-related duties as requested.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.
• Annual incentives for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior