Director, Patient Access (Onsite- Pittsburgh, PA)

Ensemble Health Partners • Pittsburgh, PA

6d • $92,400 - $115,500 • Onsite

About The Position

The Director of Patient Access administers and reviews the performance of patient access functions within Ensemble Health Partners. The role identifies and implements strategies to improve processes, promote operational efficiency, enhance the patient experience, and meet regulatory compliance guidelines. This is an onsite position in Pittsburgh, Pennsylvania, requiring regular rounding at two offsite facilities within the market.

The director provides vision, leadership, and operational oversight for onsite Patient Access staff at a specific hospital or market, directing admitting and registration teams across all entry points and building collaborative relationships with operational leaders. The role organizes functions through clear accountabilities and delegated duties, develops and manages a qualified team, and works collaboratively with managers and team leaders to support a successful, compliant revenue cycle process.

The position is accountable for facility- or market-wide communications that support employee engagement, productivity, and morale. It promotes two-way communication and staff participation, and ensures regular staff assessments and educational opportunities. The director determines staffing levels, monitors compensation, strengthens recruiting and retention, directs hiring and training for leadership and patient access staff, and manages the budget. Other job-related duties may be assigned as requested.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of leadership experience.
• At least 3 years of Patient Access experience in a hospital or large health system.
• Demonstrated experience leading front-end revenue cycle functions, including point-of-service collections and denial prevention.
• Experience in healthcare provider finance operations or a similar service environment.
• Demonstrated advanced use of AI and experience managing teams using AI for process and technological improvements, including exploration, experimentation, and application.
• Demonstrated use of KPIs to drive and track team performance.
• Financial and project management experience.
• Strong communication, organizational, interpersonal, and customer service skills.
• Ability to excel in a high-volume, deadline-driven setting.
• CRCR certification required within the first 9 months of hire; Ensemble support is provided.
• Must reside and be authorized to work in the United States.

Responsibilities

• Make day-to-day leadership decisions using information from multiple sources, weigh alternatives, communicate decisions, and hold appropriate people and teams accountable.
• Coach, develop, and retain associates and leaders; provide feedback and instruction, build talent for future roles, and develop high performers.
• Delegate authority and responsibilities while maintaining ownership of outcomes and advancing strategic priorities.
• Communicate information and ideas clearly, succinctly, and compellingly to appropriate audiences.
• Lead, motivate, and guide teams to achieve results through productive working relationships.
• Manage projects and programs from inception through implementation, including budget and resource planning.
• Provide vision, leadership, and operational oversight for onsite Patient Access staff within a hospital or market.
• Direct admitting and registration teams across all entry points and maintain collaborative relationships with site or market operational leaders.
• Establish clear accountabilities, delegate duties, and organize departmental functions without creating silos.
• Select, evaluate, coach, and manage qualified professionals; coordinate cross-training and support with other department managers as needed.
• Promote team-building and collaborate with managers and team leaders to ensure a successful and compliant revenue cycle process.
• Develop and maintain a communication strategy that promotes employee engagement, productivity, morale, shared understanding, two-way communication, and staff participation.
• Ensure staff receive regular assessments and educational opportunities.
• Determine appropriate staffing levels, monitor compensation, and strengthen recruiting and retention processes.
• Direct hiring and training for leadership and patient access staff.
• Manage the budget.
• Perform other job-related duties as requested.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a field-relevant professional certification for each associate.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director