Director - Outpatient Services - LPC, LCSW

Starlite Recovery Center - Outpatient Facility•New Braunfels, TX

7d•Onsite

About The Position

The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The Director is accountable for business and clinical performance, including volume growth, financial results, patient experience, and quality of care. This position provides clinical leadership, coaches staff, promotes community relationships, and supports transitions between inpatient, outpatient, and community-based care. The position is based onsite at the New Braunfels location and also supports the Kerrville facility. Monthly travel to Kerrville, TX, and Centerpoint, TX, is required. The Director supervises a team and works with divisional and corporate leaders on growth initiatives and program development.

Requirements

Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD.
At least 4 years of experience in behavioral healthcare.
At least 2 years of operations and managerial experience.
Ability to supervise a team of employees.

Nice To Haves

Experience with PHP and IOP levels of care is strongly preferred.
Experience working with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.

Responsibilities

Oversee the day-to-day operations and clinical programs for PHP and IOP services, including occasional group facilitation.
Achieve business objectives related to average daily census (ADC), visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
Regularly monitor key performance indicators, adjust operations to meet goals, address barriers, and support continuous improvement.
Work with internal stakeholders to encourage step-down admissions from inpatient units and build support for outpatient and behavioral health services.
Support business development and outreach activities to increase brand awareness and direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and respond to patient cohort needs.
Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and keep programs relevant and accessible to the target population.
Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
Hire, onboard, and retain a high-performing team.
Provide supervision, training, and mentorship to clinical and support staff, including therapists, counselors, behavioral health associates (BHAs), and students.
Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state requirements.
Develop and assist with implementing policies and procedures.
Ensure patient records and documentation of services are accurate and timely.