Director, Outpatient Gastrointestinal and Pain Center Services

Carle Health•Peoria, IL

About The Position

The Director provides strategic, operational, financial, and clinical leadership for Gastroenterology clinics, Pain Services, and the GI Ambulatory Surgery Center. The role is accountable for quality outcomes, service excellence, regulatory compliance, physician alignment, staff engagement, and financial performance across assigned sites and service lines. The Director partners with physician leaders and senior organizational leadership to align services with organizational strategy, growth initiatives, and continuous performance improvement. The Director leads departmental planning and operations, develops and manages operating and capital budgets, and oversees staffing and financial performance. The role establishes service-line strategies and business plans to increase volume, market share, and revenue while improving clinical quality, service excellence, and engagement. The Director also supports business development, marketing, outreach education, physician collaboration, and effective communication across the organization. The position promotes compassionate, high-quality patient care and a positive service experience; monitors clinical and operational results; and leads improvement initiatives using performance data. The Director has 24-hour accountability for decisions related to patient care and navigation, department operations, and personnel management. The role carries full human resources responsibility for direct reports, including hiring, retention, performance reviews, discipline, and termination within organizational parameters.

Requirements

Licensed Registered Professional Nurse (RN).
Bachelor's degree in Nursing.
Master's degree in a related field.
Advanced Cardiac Life Support (ACLS) certification within 1 year.
Basic Life Support (BLS) certification within 30 days.

Responsibilities

Develop, analyze, and manage capital and operating budgets within agreed standards for clinic and ambulatory surgery center staff.
Provide leadership, vision, and management for clinics and the ambulatory surgery center.
Ensure departmental operations comply with approved policies, state and federal laws, professional practice standards, and applicable accreditation standards.
Build a dynamic team focused on attaining optimal outcomes.
Establish and achieve objectives relating to the Carle Experience.
Collaborate with physician leadership and administration to integrate and enhance program offerings.
Oversee patient, provider, and community outreach education initiatives.
Communicate service-line goals and programs across the organization.
Direct business development and marketing activities to increase brand awareness and market presence.
Coordinate and communicate with other departments and physicians to support problem-solving, education, and marketing services.
Prepare short- and long-range departmental objectives consistent with the regional strategic plan.
Consult with the Medical Director on strategic planning and business development opportunities.
Develop and implement GI- and Pain-specific strategic business plans to increase volumes, market share, or revenue; improve clinical quality and service excellence; and engage physicians and staff.
Establish and deliver quality, service, growth, and cost targets and results; direct, delegate, and oversee work as appropriate.
Promote high-quality service delivery, quality outcomes, and patient satisfaction.
Foster compassionate care, innovation, cooperation, and teamwork, and model organizational values.
Maintain 24-hour accountability and authority for decisions concerning patient care and navigation, department operations, and personnel management.
Conduct department staff meetings to share information, seek feedback, discuss employee and physician concerns, and develop plans to address concerns.
Exercise full HR responsibility for direct reports, including retention, hiring, termination, performance reviews, and discipline within organizational parameters.
Maintain efficient departmental operations through supervision, delegation, and communication responsive to patients, referring physicians, employees, and institutions.
Maintain visibility and ongoing dialogue with physicians; respond to physician and staff concerns and ensure services are delivered promptly.
Meet patient needs and report on quality, performance, and efficiency of oncology services, as stated in the posting.
Monitor and evaluate clinical performance, including utilization review, clinical outcomes, care protocols or pathways, and patient and family satisfaction.
Translate regional strategy into departmental strategy, goals, and objectives.
Negotiate contractual services and supervise their performance.
Implement quality-improvement strategies, anticipate barriers to quality targets, and address those barriers.
Prioritize clinical and operational efficiency initiatives and continuously examine and improve processes, procedures, and systems.
Participate in organizational committees focused on quality, service, and patient care.
Engage staff in using data to improve care delivery.
Prepare operational and capital equipment budgets and ensure effective use of financial resources.
Monitor departmental performance and determine when staffing or services need to be revised.
Ensure financial targets are met; review and analyze financial reports weekly, monthly, and as needed.
Oversee staffing to meet productivity or budget goals, understand budget constraints and revenue opportunities, and help the organization meet or exceed budget.