Director, Outpatient Gastrointestinal and Pain Center Services

Carle Health•Peoria, IL

5d•$56 - $96

About The Position

The Director provides strategic, operational, financial, and clinical leadership for Gastroenterology clinics, Pain Services, and the GI Ambulatory Surgery Center. The position is accountable for quality outcomes, service excellence, regulatory compliance, physician alignment, staff engagement, and financial performance across assigned sites and service lines. The Director partners with physician leaders and senior organizational leadership to align services with organizational strategy, growth initiatives, and continuous performance improvement. The role leads clinic and ASC operations, budgets, staffing, quality improvement, business development, and strategic planning. It maintains 24-hour accountability and authority for decisions regarding patient care and navigation, department operations, and personnel management. The Director collaborates with physicians and administration to strengthen program offerings and service delivery, and is responsible for building a team focused on optimal outcomes, compassionate care, innovation, cooperation, and teamwork.

Requirements

Licensed Registered Professional Nurse (RN).
Bachelor's degree in Nursing.
Master's degree in a related field.
Basic Life Support (BLS) certification within 30 days.
Advanced Cardiac Life Support (ACLS) certification within 1 year.

Responsibilities

Develop, analyze, and manage capital and operating budgets for clinic and ASC operations within agreed standards.
Provide leadership, vision, and management for clinics and the ambulatory surgery center.
Ensure departmental operations comply with approved policies, state and federal law, professional practice standards, and applicable accreditation standards.
Build and lead a dynamic team dedicated to attaining optimal outcomes.
Establish and ensure achievement of objectives relating to the Carle Experience.
Collaborate with physician leadership and administration to integrate and enhance program offerings.
Oversee patient, provider, and community outreach education initiatives.
Lead communication of service-line goals and programs across the organization.
Direct business development and marketing activities to increase brand awareness and market presence.
Coordinate with other departments and physicians to solve problems and support education and marketing services.
Prepare short- and long-range departmental plans and objectives consistent with the regional strategic plan.
Consult with the Medical Director on strategic planning and business development opportunities.
Develop and implement GI- and Pain-specific strategic business plans to increase volumes, market share, or revenue; improve clinical quality and service excellence; and engage physicians and staff.
Deliver quality, service, growth, and cost targets and results.
Direct, delegate, and oversee work as appropriate.
Ensure high-quality service delivery, quality outcomes, and patient satisfaction.
Create a climate that fosters compassionate care, innovation, cooperation, and teamwork, and model organizational values.
Maintain a focus on improving patient care and 24-hour accountability for patient care and navigation, department operations, and personnel decisions.
Conduct department staff meetings to share information, obtain feedback, discuss employee and physician concerns, and develop action plans.
Exercise HR responsibility for direct reports, including retention, hiring, termination, performance reviews, and discipline within organizational parameters.
Maintain efficient departmental operations through supervision, delegation, and communication responsive to patients, referring physicians, employees, and institutions.
Maintain visibility and ongoing dialogue with physicians, respond to physician and staff concerns, and ensure services are provided in a timely manner.
Report on quality, performance, and efficiency of oncology services, as stated in the posting.
Monitor and evaluate clinical performance, including utilization review, clinical outcomes, patient care protocols or pathways, and patient and family satisfaction.
Align department strategy, goals, and objectives with regional strategy.
Negotiate contractual services and supervise their performance.
Implement initiatives to improve quality, anticipate barriers to quality targets, and develop strategies to address them.
Prioritize clinical and operational efficiency initiatives; examine, measure, and continuously improve processes, procedures, and systems.
Participate in organizational committees focused on quality, service, and patient care.
Engage staff in using data to improve care delivery.
Prepare operational and capital equipment budgets and ensure effective use of financial resources.
Monitor department performance and determine when staffing or services need to be revised.
Ensure financial targets are met; review and analyze financial reports weekly, monthly, and as needed.
Oversee staffing to meet productivity or budget goals, understand budget constraints and revenue opportunities, and help the organization meet or exceed budget.