Director, Operations-II

Simon Property Group•Lake Charles, LA

About The Position

The Operations Director is responsible for maximizing customers’ shopping experience and tenant sales by maintaining a clean, well-maintained, safe, friendly, and aesthetically pleasing environment while preserving and enhancing property assets and implementing Simon standards. The role oversees the center’s operational functions, projects, construction, and contracted services, including onsite maintenance, groundskeeping, and custodial teams. The Director develops and executes capital and operating plans, manages budgets and vendors, oversees preventive maintenance and property safety systems, and ensures the center’s physical assets remain in good operating condition. The role also leads maintenance staff, supports customer service and special events, assists with emergency planning and crisis response, and works with the General Manager, corporate Development team, contractors, tenants, security, and local officials.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of prior Operations, Facilities, or Property Management experience.
Ability to read and understand blueprints, CAD drawings, and other schematics.
Produces accurate work and meets commitments.
Solution-oriented and results-driven.
Basic to moderate computer skills, including email, Excel, Word, and online order systems.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Working knowledge of maintenance and operational functions is strongly preferred.

Responsibilities

Develop and execute a five-year capital plan to maintain and enhance property assets.
Oversee preventive maintenance of equipment and maintain related records and logs.
Ensure property safety systems are code-compliant, maintained, and inspected.
Conduct daily property walk-throughs, identify operational issues, and respond promptly.
Assist with procurement and use of goods and services within annual CAM and capital expenditure budgets.
Manage property operating expenses within or below budget and address negative financial variances.
Inspect property assets, assess their condition, and prioritize capital projects according to need and affordability.
Manage capital projects and ongoing services, including scopes of work, RFPs, bid evaluations, service agreements, contractor oversight, inspections, and project close-out documentation.
Manage preventive maintenance and oversee repairs or construction needed to sustain a safe and reliable environment.
Manage third-party service-provider relationships and ensure compliance with Simon’s Purchasing Policy and Code of Business Conduct.
Co-manage construction activities with the corporate Development team.
Identify and eliminate safety hazards for staff, tenants, and customers; administer applicable training and regulatory programs, including OSHA, ADA, and EPA programs.
Assign and lead maintenance staff work and training, and assist with performance reviews.
Ensure public safety, center security, and effective risk management.
Read and interpret engineering drawings and schematic diagrams.
Assist the General Manager in maximizing profit-center margins.
Conduct condition assessments, personally or with consultants, to inform long-range capital plans and budgets.
Keep capital database information accurate, current, and updated as changes occur.
Review and process vendor invoices promptly, verifying services before payment.
Use lease knowledge to determine financial responsibility for operational issues.
Implement the energy plan communicated by the General Manager to minimize costs while maintaining a comfortable and safe shopping experience.
Prepare and oversee operational budgets and manage property operating costs with direct guidance and oversight.
Provide operations and customer-service leadership and guidance to center staff as needed.
Participate in the Manager-on-Duty rotation and manage day-to-day activities as necessary.
Provide operations support for special events and holidays as needed.
Contribute to preparation and annual updates of the center’s five-year strategic plan.
Complete required weekly, monthly, and quarterly reports.
Assist the General Manager with the Comprehensive Emergency Management Plan and ensure personnel are trained for Emergency Task Force crisis response.
Oversee operations during crises to protect customers, tenants, guests, and assets.
Resolve escalated customer complaints.
Work with security and local officials to plan and oversee a fire safety program.
Build relationships and interact as needed with civic leaders, including code officials and fire-safety officials.