Director, Operations-II

Simon Property Group•Lake Charles, LA

5d•Onsite

About The Position

The Operations Director is responsible for maximizing customers’ shopping experience and tenant sales by maintaining a clean, safe, friendly, and aesthetically pleasing center while preserving and enhancing property assets and implementing Simon standards. The role oversees the center’s operational functions, projects, construction, and contracted services, including onsite maintenance, groundskeeping, and custodial teams. The Director develops and executes capital plans, manages operating and capital budgets, oversees preventive maintenance and safety programs, and coordinates capital projects and ongoing contracted services. The role also leads and supports center staff, assists the General Manager with property operations and emergency preparedness, responds to customer concerns, and helps ensure the center is safe and well maintained.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of prior Operations, Facilities, or Property Management experience.
Working knowledge of maintenance and operational functions is strongly preferred.
Ability to read and understand blueprints, CAD drawings, and other schematics.
Meets commitments and produces accurate work.
Solution-oriented and results-driven.
Basic to moderate computer skills, including email, Excel, Word, and online order systems.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Working knowledge of maintenance and operational functions.

Responsibilities

Develop and execute a five-year capital plan to maintain and enhance property assets.
Oversee preventive maintenance of equipment and associated recordkeeping and logs.
Ensure property safety systems are code-compliant, maintained, and inspected.
Conduct daily property walk-throughs, identify operational issues, and respond promptly to issues found during inspections.
Assist in managing procurement and the use of goods and services within annual CAM and capital expenditure budgets.
Manage property operating expenses within or below budget and address negative financial variances.
Conduct property inspections, assess physical assets, and prioritize capital projects based on needs and affordability.
Manage capital-project and ongoing-service work processes, including scopes of work, requests for proposals, bid evaluations, service agreements, contractor oversight, work inspections, and closeout documentation.
Manage the preventive maintenance program and oversee repairs or construction needed to maintain a safe and reliable environment.
Manage third-party service-provider relationships and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct.
Co-manage construction activities with the corporate Development team.
Identify and eliminate safety hazards affecting staff, tenants, and customers; administer applicable training and regulatory programs, including OSHA, ADA, and EPA programs.
Lead maintenance staff in work assignments and training, and assist with performance reviews.
Support public safety, center security, and risk management.
Read and interpret engineering drawings and schematic diagrams.
Assist the General Manager in maximizing profit-center margins.
Conduct condition assessments personally or with consultants to inform long-range capital plans and budgets.
Keep capital-database information accurate and current, updating it as changes occur.
Review and process vendor invoices promptly, verifying that services were provided accurately before payment.
Use lease knowledge to determine financial responsibility for operational issues.
Implement the energy plan communicated by the General Manager to manage costs while maintaining a comfortable and safe shopping experience.
Prepare and oversee operational budgets and manage property-operation costs with direct guidance and oversight.
Provide Center staff with operations and customer-service leadership and guidance as needed.
Fulfill the Manager-on-Duty rotation and manage day-to-day activities as needed.
Provide operations support for special events and holidays.
Contribute to preparation and annual updates of the Center’s five-year strategic plan.
Complete required weekly, monthly, and quarterly reports.
Assist the General Manager with the Comprehensive Emergency Management Plan and ensure personnel are trained to function as an Emergency Task Force in crisis response.
Oversee operations during crises to protect customers, tenants, guests, and assets.
Resolve escalated customer complaints.
Work with security and local officials to plan and oversee a fire-safety program, and build relationships with civic leaders such as code officials and fire-safety representatives.