Director, Operations and Change Management - Patient Support Services

Sanofi•Morristown, MA

24d•Hybrid

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. We are seeking a strategic operator and communicator who sits at the center of the team's efforts, ensuring that priorities are resourced appropriately, timelines are managed effectively, and our work is communicated with clarity and impact. This role seamlessly moves between managing the financial and operational details of our work and translating that work into clear, compelling communication for leadership and stakeholders. Reporting directly to the Head of the Enterprise Delivery Office (EDO), Patient Support Services (PSS), the Director will serve as the operational backbone of the PSS EDO, enabling the team to execute with excellence while ensuring leadership has the visibility and insights needed to make informed decisions. The Director will manage a small team of individuals responsible for change management and communication across PSS. The ideal candidate will understand how organizations run and can communicate about that work effectively, but also genuinely enjoys doing the work and being involved in the day-to-day operations. This person is equally comfortable building a budget model and building a presentation. They see the connection between operational rigor and strategic communication, and they know that good storytelling requires understanding the numbers and the strategy behind it. The ideal candidate is organized, adaptable, and able to shift between detailed analytical work and high-level messaging without losing momentum. Additionally, this person must thrive in environments where priorities shift quickly, and enjoy diving deep into the details while maintaining sight of the bigger picture. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

Bachelor's Degree required; MBA or advanced degree preferred
7+ years of progressive experience in communications, project management, operations, strategy, or consulting roles within the pharmaceutical, biotech, or healthcare industry
Demonstrated experience managing budgets and financial performance tracking
Strong presentation development and executive communication skills, with the ability to distill complex information into clear, compelling narratives
Proven ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment
Experience coordinating cross-functional teams and driving execution without direct authority
Strong understanding of change management principles
Proficiency with project management tools, financial modeling, and presentation software (PowerPoint, Excel)
Strong analytical and problem-solving capabilities
Ability to shift seamlessly between detailed operational work and high-level strategic thinking
Must have US work authorization

Nice To Haves

Experience in patient services, commercial operations, or franchise operations within pharma/biotech
Background in management consulting or strategy roles
Event planning and coordination experience
Familiarity with organizational transformations
Experience supporting senior leadership in a chief of staff or similar capacity
PMP or equivalent project management certification
An advanced degree (MBA or clinical degree) is preferred.

Responsibilities

Support the execution of strategic initiatives by managing timelines, tracking deliverables, and coordinating across teams
Maintain integrated project schedules and dependencies across the portfolio
Identify and proactively address risks, bottlenecks, and resource constraints
Work directly with senior leaders on execution when needed, while maintaining accountability to the EDO Head
Facilitate cross-functional alignment and remove barriers to progress
Manage budgets and track financial performance across the PSS Enterprise Delivery Office portfolio
Ensure change management and communication resources are allocated effectively across team priorities, monitoring spend and forecasting needs
Maintain portfolio-level visibility into project financials, identifying risks and opportunities
Support business case development and ROI analysis for strategic initiatives
Partner with finance and procurement teams to ensure compliance and efficiency
Develop and execute change management strategies and establish metrics to measure their success
Develop presentations, briefing materials, and communications for leadership that clearly articulate our work, progress, and recommendations
Translate complex project details into executive-ready narratives that drive decision-making
Draft team communications to keep stakeholders informed and engaged
Serve as a thought partner to leadership on communication challenges, bringing both analytical rigor and strategic perspective
Ensure consistent messaging across the PSS Enterprise Delivery Office portfolio
Plan and coordinate meetings, offsites, and key team events, ensuring they're well-organized and productive
Manage team calendars, governance forums, and leadership touchpoints
Support onboarding and integration of new team members
Drive continuous improvement in team processes and ways of working
Maintain team documentation, templates, and knowledge repositories