Director, Operational Insights

The Canada Life Assurance Company • Toronto, ON

3d • Hybrid

About The Position

The Director, Operational Insights is accountable for delivering clear, reliable, and decision-ready performance reporting across Canada Operations and Business Enablement (COBE) and supported business areas. This role ensures operational leaders at all levels - from Managers through to Executive and Board audiences - have consistent visibility into performance through standardized dashboards, scorecards, and reporting, supported by clear insights and narratives that enable confident, timely decision-making. This position sits within the Performance & Innovation Team and partners closely with Operational Leadership, playing a foundational role in translating operational results into actionable insight, enabling performance discussions, and supporting prioritization across competing demands.

Requirements

• 8+ years of experience in operational reporting, performance management, analytics, or business intelligence roles.
• Strong communication, storytelling, and stakeholder management skills, with the ability to influence and build trust with leaders.
• Experience partnering directly with senior leaders and executives on performance discussions and decision-making.
• Proven experience delivering executive-level dashboards, scorecards, and performance reporting.
• Strong background working with operational metrics (e.g. service, productivity, cost, quality).
• Demonstrated ability to translate data into clear, actionable insights and business narratives.
• Strong understanding of data structures, metrics, and reporting pipelines.
• Hands-on experience with BI and reporting tools (e.g. Power BI or equivalent).
• Familiarity with enterprise data standards, data governance concepts, and reporting best practices.
• Demonstrated leadership in managing high-performing data teams.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Nice To Haves

• Experience working within regulated or large-scale enterprise environments is an asset.

Responsibilities

• Own end-to-end operational performance reporting, dashboards, and scorecards across COBE and supported functions, including daily, monthly, and executive views.
• Deliver standardized performance reporting for Managers, Directors, Vice Presidents, and Executive leadership, ensuring consistency, clarity, and timeliness.
• Prioritize operational insights and reporting requests to enable Operational leaders.
• Translate operational data into clear insights, narratives, and leadership commentary that support performance conversations and decision-making.
• Refine and standardize performance metrics, definitions, and reporting practices, ensuring alignment with enterprise data standards and governance expectations.
• Collaborate closely with Operational Leaders and Enterprise Data Enablement teams to ensure performance views reflect true operational drivers and trusted data sources.
• Build, lead, and develop a high-performing Operational Insights team with clear ownership, accountability, and coverage models.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed