Director, Retail Insights

NielsenIQ•Edison, NJ

9h•Hybrid

About The Position

At NIQ, we deliver the most complete and trusted view of consumer behavior, enabling our clients to make smarter decisions and drive growth. Our teams combine advanced analytics, technology, and deep industry expertise to help retailers and brands thrive in a rapidly changing marketplace. We are looking to add a Client Director to our Retail Insights team. At NIQ, we work with retailers to help them understand their consumers, and to optimize their business down every aisle. On the NIQ Retail Insights Team you will work face-to-face with the largest retail players and use our solutions to help answer questions such as what is the right assortment to carry and how to optimize pricing & promotional strategies. Every day brings a new challenge when working in the fast-paced retail environment. This is a HYBRID position, 4 DAYS A WEEK at client sites in the Edison, NJ area. As a Client Director, you'll serve as the senior leader responsible for bringing compelling, thoughtful, action-oriented analysis across major retail client accounts. This role requires a proven ability to understand retail value chain, build client relationships, and deliver insights that drive provocative conversations. Acting as the voice of the client internally, the Client Insights Director ensures alignment with NIQ’s commercial teams and fosters long-term partnerships.

Requirements

8+ years in client leadership roles within retail or CPG.
3-5+ years’ experience of direct report responsibility mentoring, managing and leading associates.
4 days per week onsite with Client
Proven success managing large accounts and complex negotiations.
Strong analytical storytelling skills and consultative mindset
Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions.
Excellent written and verbal communication skills; adaptable and polished in diverse settings.
Exceptional communication, influencing, and stakeholder management skills.
Ability to lead diverse teams and drive transformation initiatives.
Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
Able to work collaboratively with internal & external teams.
BA/BS required

Nice To Haves

Master's degree a plus

Responsibilities

Maintain and build productive business relationships with key client contacts.
Act as a trusted advisor to senior stakeholders.
Align with account teams to advance account strategy and commercial objectives.
Drive thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
Manage client relationships and champion their objectives internally.
Identify and translate client needs into actionable revenue leads.
Drive revenue growth through renewals, upsells, and new solution adoption.
Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
Foster a culture of collaboration, accountability, and continuous improvement.
Oversee delivery quality and adherence to SLAs.

Benefits

flexible working environment
comprehensive health insurance
industry-leading parental leave
life insurance
education support
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)