Director, User Insights

DuckDuckGo

4d • $243,800 - $243,800 • Remote

About The Position

Working on the User Insights team, you'll lead a group of researchers embedded across DuckDuckGo's product areas, turning user behavior and feedback into decisions that actually ship. The team works across qualitative and quantitative methods, partnering closely with product, data science, and leadership to make sure the right research reaches the right people at the right moments. As a Director, User Insights, you'll set the strategic direction for how research connects to product decisions across the company, making sure the team is working on what matters most, and that the insights they produce actually move things.

Requirements

• 15+ years of professional experience, including 4+ years of experience in senior leadership roles (Director, Head, VP levels) in user insights/research.
• Deep practitioner-level command of quantitative and qualitative methods: conjoint, MaxDiff, discrete choice, regression, multivariate analysis, moderated/unmoderated testing, diary studies, and metric framework development.
• Able to take an ambiguous product question with no established measurement approach and build one from first principles.
• Experience working at a consumer-facing tech company with a meaningful US userbase, and cross multiple product surfaces simultaneously.
• Background in environments with multiple daily sequenced A/B experiments where research is integrated into the shipping process.
• Track record of developing researchers — not just directing them — with measurable improvement in methodology, framing, and stakeholder communication.
• Comfort representing research strategy to senior leadership in terms of business outcomes, not just research outputs.
• Experience in resource-constrained orgs where sequencing decisions were as important as execution.
• You’ll be required to attend meetings on camera via video conferencing.
• Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days).
• A successful candidate must pass a background check as a condition of joining the team.
• By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
• By submitting your application, you acknowledge and consent to the use of AI technology in our review process.

Responsibilities

• Lead a group of researchers embedded across DuckDuckGo's product areas.
• Turn user behavior and feedback into decisions that actually ship.
• Partner closely with product, data science, and leadership.
• Set the strategic direction for how research connects to product decisions across the company.
• Ensure the team is working on what matters most.
• Ensure the insights produced by the team actually move things.

Benefits

• Stock options
• Company-sponsored health benefits (limited to team members based in the United States)
• Paid parental leave
• Office setup
• Co-working allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed