Director, Onsite Product Development and Sales Support

Concentra•Addison, TX

About The Position

The Director, Onsite Product Development and Sales Support is responsible for the strategy, development, commercialization, proposal support, and ongoing optimization of onsite products, services, and customer solutions. The role connects market opportunity, product innovation, sales enablement, and operational execution, ensuring solutions are designed, positioned, and transitioned effectively into operations. Working across Sales, Operations, Strategy, Clinical Services, Marketing, Finance, Legal, and Technology, the Director leads onsite product and solution development, supports strategic proposal efforts, and partners with operational leaders during implementation. The role supports business growth, operational effectiveness, and customer success through product strategy, proposal management, implementation readiness, cross-functional collaboration, and performance analysis.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, Project Management, Engineering, or a related field.
8–10 years of progressive onsite business experience in product development, business strategy, healthcare operations, proposal management, project management, consulting, or related disciplines.
Demonstrated success leading cross-functional initiatives, launching products or services, and supporting business growth.
Experience managing complex projects and collaborating with diverse stakeholder groups.
Strong experience supporting sales, operations, and customer-facing strategic initiatives.
Excellent communication, presentation, analytical, and relationship management skills.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with tact and professionalism.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Demonstrated competencies in strategic sales support, onsite solution development, proposal and RFP management, product strategy and development, market research and competitive analysis, business case development, cross-functional collaboration, project and program coordination, customer experience and service design, change management, financial and business acumen, process improvement, executive communication and presentation, data analysis and performance measurement, and strategic planning and execution.

Nice To Haves

Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related discipline.
Project Management Professional (PMP) certification.
Agile certification.
Lean Six Sigma certification.
Healthcare industry experience, particularly in employer services, occupational health, onsite health services, or workforce health solutions.
Experience with solution design, proposal management, and strategic sales support.
Experience supporting implementation and operational readiness for new programs and services.

Responsibilities

Lead and oversee responses to onsite RFPs, RFIs, and other strategic business opportunities.
Partner with Sales, Operations, Strategy, Clinical Services, Finance, Legal, and Marketing to develop customer-focused solutions and ensure proposals are accurate, compliant, competitive, and aligned with organizational capabilities and strategic objectives.
Maintain proposal content libraries, templates, processes, and best practices to improve quality and efficiency.
Support business development through solution design, customer and finalist presentations, and strategic opportunity assessments.
Collaborate with Sales leadership to identify market opportunities and strategies supporting revenue growth and customer retention.
Analyze proposal outcomes and implement process improvements to increase win rates and effectiveness.
Partner with the VP of Onsite Strategy to develop and execute onsite product and service strategies aligned with organizational goals, customer needs, and market opportunities.
Conduct market research, competitive analysis, and customer discovery to identify growth opportunities and industry trends.
Define product vision, roadmap priorities, requirements, success metrics, and business cases for new and existing onsite offerings.
Lead development, pilot testing, launch, and optimization of onsite products and employer-focused solutions throughout their lifecycle.
Collaborate with operational, clinical, and technology stakeholders to enhance customer experience, improve service delivery, and increase operational efficiency.
Evaluate product performance and customer feedback to identify enhancements and support continuous improvement.
Assess market trends and customer requirements to inform future product innovation and growth strategies.
Partner with Operations, Clinical Services, Technology, and customers to support implementation and deployment of onsite products, services, and client solutions.
Participate in implementation planning and readiness assessments to support transitions from sales and product development into operations.
Coordinate cross-functional onboarding, deployment, communication, and change management activities.
Monitor implementation milestones, identify risks and dependencies, and work with operational partners to address issues affecting outcomes or customer experience.
Gather customer and operational feedback after implementation and recommend product, service, and process enhancements.
Support development of implementation documentation, training materials, tools, and best practices.
Serve as a strategic partner and subject matter expert across Product Development, Sales, Operations, Clinical Services, and Marketing.
Lead cross-functional initiatives and workgroups supporting product, proposal, and solution development.
Build stakeholder alignment on strategic priorities, business requirements, and customer needs.
Present recommendations, business cases, project updates, and performance results to senior leadership.
Promote collaboration, innovation, customer focus, and continuous improvement across functional teams.
Support revenue growth, customer retention, market expansion, and operational excellence through data-driven recommendations based on RFP traffic.
Prepare and present reporting, insights, and recommendations for strategic decision-making related to RFP responses and opportunities.
Work with the VP of Onsite Strategy to monitor KPIs measuring product, proposal, and solution effectiveness.
Work with the VP of Onsite Sales to analyze operational, financial, and customer data and identify performance improvement opportunities.