Director, One Community Programme

Hong Kong Science and Technology Parks Corporation • Island, KY

1d

About The Position

HKSTP is establishing a paid One Community membership programme for organisations seeking structured access to its Innovation & Technology ecosystem without taking physical space on its premises. The programme is intended for organisations not yet established in Hong Kong, including overseas and non-local corporates, technology ventures, investors and research institutes. Members pay a recurring fee for curated ecosystem services such as business matching, investment deal flow, market extension tours, industry networks and selected HKSTP programmes.

The programme aims to extend HKSTP’s reach beyond its physical estate, build a qualified network of partners, investors and prospective tenants, and create recurring service-based revenue alongside leasing income. The Director will own the programme from planning through implementation and scaling, including its membership proposition, tiered service catalogue, pricing architecture, operating model and governance. This is a build-and-run role requiring experience taking a membership or partner platform from concept to operational reality.

The role covers business planning, membership design and monetisation, programme launch and operations, member acquisition and engagement, governance and risk management, and collaboration across internal teams and external partners. The Director will manage the programme’s commercial case, delivery capacity, budget, KPIs and reporting, and act as the principal relationship owner for members.

Requirements

• University or postgraduate degree in Business Administration, PR, Communication or another related discipline.
• At least 15 years of work experience, with relevant leadership in programme planning, platform or membership business development, or ecosystem and partnership management within a sizeable organisation.
• Hands-on experience designing, launching and operating membership, alumni, partner or corporate club schemes for professional associations, industry bodies, chambers of commerce, corporations or comparable organisations, covering tier design, benefit packaging, pricing, recruitment and retention.
• Strong commercial acumen and a track record of building business cases, setting pricing, managing cost-to-serve and delivering revenue against targets.
• Good working understanding of the technology and innovation landscape, corporate partnerships, venture and corporate investment, and the university and research institute environment.
• Proven capability in structured programme planning and execution, including roadmaps, decision gates, service catalogues, KPI frameworks and CRM-based pipeline management.
• Ability to deliver in a matrixed organisation without direct authority.
• Excellent stakeholder management and executive presence, with the ability to influence Board and Committee members, government representatives, corporate executives, investors and academic leaders.
• Excellent presentation and written communication skills in English and Chinese (Cantonese and Mandarin).

Nice To Haves

• Experience working with Chinese Mainland and international stakeholders.
• Higher education or professional qualifications with less experience will also be considered.

Responsibilities

• Own the end-to-end business plan, including the value proposition, member segmentation, eligibility criteria, service tiering and boundaries with other HKSTP programmes.
• Curate and maintain the service catalogue, assigning each offering an owner, scope, cost, price and delivery service level.
• Translate programme strategy into an executable roadmap with staged rollout, decision gates, resourcing requirements and success criteria.
• Develop the membership model, including tier structure, benefit packaging, joining and renewal mechanics, member agreements and lifecycle management.
• Build the pricing and monetisation architecture and validate price points and offering relevance through market sounding and member research.
• Maintain the commercial case, including revenue projections, cost-to-serve, delivery effort and conditions for the programme to become self-sustaining.
• Work with Legal, Compliance and Finance on membership agreements, fee handling, data privacy and brand-protection safeguards.
• Establish programme operating processes, member onboarding and screening, service request handling, delivery workflows, systems and reporting.
• Plan and execute the programme launch, including approval milestones, terms and conditions, promotion, recruitment planning and internal process alignment.
• Curate and run member-facing services across business matching, investment deal flow, industry networking and market extension, coordinating with delivery teams on quality and capacity.
• Manage the programme budget, delivery capacity and vendor or partner arrangements, and refine offerings based on usage, member feedback and cost-to-serve.
• Work with Business Development on acquisition, target member profiles, the pitch and value proposition, prospect outreach and converting interest into membership.
• Own member screening, admission and onboarding to maintain programme quality and eligibility standards.
• Act as the principal relationship owner for members, understand their objectives and connect them to relevant HKSTP capabilities and ecosystem counterparts.
• Identify and progress conversion opportunities into partnerships, investment, programme participation and, where appropriate, tenancy, coordinating with account-owning teams.
• Define and report KPIs, including member onboarding and retention, qualified matches, paid programme uptake, strategic leads, conversion outcomes and delivery cost per member.
• Prepare Board, Committee and management papers, decision gates and progress reports, supporting decisions on programme continuation, expansion and investment.
• Manage risks relating to dilution of tenant benefits, relaxation of eligibility standards, misuse of the HKSTP brand and duplication of existing platforms and programmes.
• Collaborate across Business Development and Ecosystem Development to secure delivery capacity and avoid duplication.
• Establish handover protocols across acquisition, onboarding and service delivery, with clear ownership at each stage.
• Manage external partners and act as the programme’s internal advocate and single point of reference.
• Perform other relevant duties as assigned.

Benefits

• Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem.
• 5-day work week, attractive annual leave and additional special leave.
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s).
• Professional training and career advancement opportunities.
• Accessible to various bus service with network across different locations in HK.

What This Job Offers

• Job Type: Full-time
• Career Level: Director