Community Manager - One Hampton Lake

Greystar Management Services•Bluffton, SC

About The Position

The Community Manager oversees the day-to-day operations of the assigned 330-unit stabilized garden-style property, including team members, activities, and resources. The role is responsible for achieving budgeted financial and operational goals and ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The Community Manager develops and monitors budgets, revenues, expenses, leasing and marketing strategies, resident satisfaction, property conditions, and staff performance. The position also supports the client/owner relationship and completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; verify work and insurance documentation, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance staff meet Company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with Company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California positions, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure that staff with access to drive the property golf cart hold valid driver’s licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.