Director of Web

HIP • Cantonment, FL

7d • Remote

About The Position

ION is looking for a Director of Web to own web strategy and delivery end-to-end across HIP and Neon Canvas. This role involves partnering on website design, development, launches, and maintenance, including the coordination of third-party vendors. The ideal candidate will have experience leading web delivery at scale, unifying two brands under one operating model, and setting standards. This is a leadership role focused on strategy, numbers, and innovation, not a hands-on build or QA position. The Director of Web will lead Team Leads, unify operating models, and be responsible for on-time delivery, quality, client retention, delivery margin, and growth. The role also includes driving innovation in areas like AI-assisted delivery and conversion tech.

Requirements

• 2+ years as a Director of Web or equivalent at an agency of similar size and scope, managing multi-client web delivery across 500+ accounts.
• Direct experience unifying web delivery across two brands or logos under one umbrella into a single operating model.
• 6+ years in web design and development delivery, ideally agency or multi-client, with strong command of WordPress and modern build stacks.
• 2+ years leading other managers, not only individual specialists.
• Strong delivery/project management and QA discipline, with proven experience managing vendor build teams to SLA.
• Proven change-management ability and experience standardizing two teams.
• Commercial literacy, including delivery margin, utilization, and growth, and experience partnering with sales.
• Excellent executive communication and stakeholder management skills.
• Must be located in the US.

Nice To Haves

• Orthodontic or dental experience is a plus.

Responsibilities

• Own web project standards, the design/dev operating model, and innovation for HIP and Neon Canvas.
• Own on-time launches, post-launch quality and defects, and partner retention across both brands.
• Merge HIP and Neon Canvas's web ways of working into one operating model.
• Own escalations, QBRs, partner web discovery at scale, and the function's voice to leadership.
• Own the service line's P&L (revenue and margin), pricing and packaging, utilization and capacity, and growth and expansion.
• Run pre-sales scoping and support sales as the function's expert on web pitches and proposals.
• Own org design, leveling and career paths, comp-band input, succession and bench planning, and the function's onboarding and L&D.
• Manage the function's vendors, contracts, and SLAs, including third-party relationships; own its budget; own risk, compliance, and brand safety at scale.
• Bring emerging build/design practices, AI-assisted delivery, conversion tech, and automation into the web operating model ahead of competitors.
• Lead AI enablement across the web teams, tools, workflows, and training, leaning on the Sr. Director of Operations for company-wide direction.
• Run 1:1s with each Team Lead for coaching, scorecard review, and unblocking; personally work the handful of at-risk or sliding partners while the leads own the rest.

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed