Director of Web

HIP • Cantonment, FL

3d • Remote

About The Position

ION is looking for a Director of Web to own web strategy and delivery end-to-end across HIP and Neon Canvas: partner website design, development, launches, and maintenance, including coordination of third-party vendors. This role is for someone who has led web delivery at scale, unified two brands under one operating model, and wants a seat where they set the standard. This is not a hands-on-keyboard build or QA role. The ideal candidate has already run a web function at a similar-size agency, managing multi-client web delivery across 500-plus accounts, and has personally unified two brands or logos under one umbrella into a single operating model. The Director of Web will lead the Web Team Leads across both brands, unify HIP and Neon Canvas's web ways of working into one operating model, and own on-time delivery, quality, client retention, delivery margin, and growth. They will also own innovation for the role: scouting emerging build and design practices, AI-assisted delivery, and conversion tech, and driving AI enablement across the web teams, in step with the Sr. Director of Operations on company-wide AI direction. This role is for a leader of leaders who thinks in playbooks, margin, and what's next.

Requirements

• 2+ years as a Director of Web or equivalent at an agency of similar size and scope, managing multi-client web delivery across 500+ accounts.
• Direct experience unifying web delivery across two brands or logos under one umbrella into a single operating model.
• 6+ years in web design and development delivery, ideally agency or multi-client, with strong command of WordPress and modern build stacks.
• 2+ years leading other managers, not only individual specialists.
• Strong delivery/project management and QA discipline, with proven experience managing vendor build teams to SLA.
• Proven change-management ability and experience standardizing two teams.
• Commercial literacy, including delivery margin, utilization, and growth, and experience partnering with sales.
• Excellent executive communication and stakeholder management skills.
• Must be located in the US.

Nice To Haves

• Orthodontic or dental experience is a plus.

Responsibilities

• Own web project standards, the design/dev operating model, and innovation for HIP and Neon Canvas.
• Own on-time launches, post-launch quality and defects, and partner retention across both brands.
• Merge HIP and Neon Canvas's web ways of working into one operating model.
• Own escalations, QBRs, partner web discovery at scale, and the function's voice to leadership.
• Own the service line's P&L (revenue and margin), pricing and packaging, utilization and capacity, and growth and expansion.
• Run pre-sales scoping and support sales as the function's expert on web pitches and proposals.
• Own org design, leveling and career paths, comp-band input, succession and bench planning, and the function's onboarding and L&D.
• Manage the function's vendors, contracts, and SLAs, including third-party relationships; own its budget; own risk, compliance, and brand safety at scale.
• Bring emerging build/design practices, AI-assisted delivery, conversion tech, and automation into the web operating model ahead of competitors.
• Lead AI enablement across the web teams, tools, workflows, and training, leaning on the Sr. Director of Operations for company-wide direction.
• Run 1:1s with each Team Lead for coaching, scorecard review, and unblocking; personally work the handful of at-risk or sliding partners while the leads own the rest.

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed