Director of Waterpark Operations

Pyramid Global Hospitality

2d•Onsite

About The Position

Pyramid Global Hospitality is a company that values its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. With over 230 properties worldwide, the company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, employee rates on hotel stays, and ongoing training. The specific property for this role is OKANA Resort & Indoor Waterpark, located along the Oklahoma River in the Horizons District near downtown Oklahoma City. OKANA features a dynamic indoor waterpark, over 400 guest rooms and suites, various dining options, and 30,000 square feet of meeting and event spaces. The resort aims to provide a high-energy environment, combining world-class hospitality with a state-of-the-art indoor waterpark experience, focusing on memorable guest experiences and a collaborative, inclusive, and growth-focused environment for its team members, referred to as “curators.” The Director of Waterpark Operations will be a strategic, safety-driven, and operationally excellent leader responsible for all aspects of waterpark functionality. This includes ensuring a safe, engaging, and high-quality guest experience while driving operational performance, team leadership, and compliance within a high-volume aquatic environment. This leader will be a key member of the resort leadership team, partnering cross-functionally to deliver exceptional results aligned with OKANA’s standards of excellence.

Requirements

5+ years of leadership experience in waterpark, aquatic, or high-volume recreational operations
Strong knowledge of aquatic safety standards, compliance, and risk management
Proven ability to lead large teams in a fast-paced, guest-centric environment
Financial acumen with experience managing budgets and operational metrics
Excellent communication, leadership, and problem-solving skills
Certification in lifeguarding, CPR/AED
Flexibility to work varied schedules, including weekends, holidays, and peak seasons

Nice To Haves

Instructor-level certification in lifeguarding, CPR/AED

Responsibilities

Oversee all daily waterpark operations, including attractions, lifeguard services, guest services, cabanas, and retail areas
Ensure consistent execution of operational standards, SOPs, and service delivery
Partner with Engineering and Facilities to ensure all rides, pools, and equipment are maintained to the highest safety and operational standards
Lead all aquatic safety programs, ensuring strict adherence to local, state, and federal regulations
Maintain compliance with Ellis & Associates (or equivalent) lifeguard certification standards
Conduct routine audits, drills, and safety inspections to ensure a zero-incident culture
Ensure proper incident documentation, reporting, and follow-up
Lead, coach, and develop a large team of supervisors, lifeguards, and operational staff
Drive recruitment, onboarding, training, and retention strategies for seasonal and year-round staff
Foster a culture of accountability, engagement, and continuous improvement
Support leadership development and succession planning within the department
Champion a guest-first culture, ensuring safe, fun, and memorable experiences
Monitor guest feedback and implement service recovery strategies as needed
Partner with Marketing and F&B to enhance programming, events, and guest offerings
Develop and manage the waterpark operating budget, including labor, expenses, and revenue streams
Drive revenue through cabana rentals, retail, programming, and upsell opportunities
Analyze performance metrics and implement cost-control and revenue optimization strategies
Collaborate with resort leadership on long-term strategy and operational alignment
Identify opportunities for innovation, efficiency, and enhanced guest offerings
Support large-scale events, group business, and resort-wide initiatives