Senior Director of Operations - Tropic Falls Waterpark & Theme Park

OWA Parks & Resort•Foley, AL

4d•Onsite

About The Position

The Senior Director of Operations – TF Waterpark & Theme Park will develop, prepare, and manage annual operating budgets that include park tickets, games, cabana sites, rental revenue projections, park operating hours, department operating expenses, supplies, payroll, training, and capital expenses.

Requirements

Bachelor’s degree in business administration, hospitality management, or business management
Minimum of ten years’ experience in the attractions, theme park, or water park industry with at least three years serving in a senior ride and/or aquatics management role
Direct experience in operating theme/water park rides and attractions
Familiarity with ASTM, OSHA, state regulations, health code, and other safety and workplace standards
Comprehensive command of the English language - oral and written
Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, or similar
Advanced organizational and communication skills
Must be willing and available to regularly work on-site, fulfilling odd or irregular hours including nights, weekends, and holidays
Ability to comply with all other requirements as specified within the management level OWA Personnel Policies and Procedures Handbook
Able to perform physical tasks for extended periods, including standing, walking, bending, and lifting twenty (15) pounds unassisted and forty (40) pounds with assistance
Able to work in sunny, hot, humid, cold, windy, and rainy conditions
Ability to adequately and successfully perform all duties and responsibilities of this position

Nice To Haves

Familiarity and experience with Jeff Ellis & Associates and International Ride Training LLC training and operating standards is preferred
Familiarity with water quality standards; Certified Pool Operator or equivalent is preferred
Strong experience in the management of all revenue sources and dynamic pricing models
Familiarity and experience with the development and implementation of theme/water park ticketing models
Familiarity and experience with maintenance and capital construction projects is preferred

Responsibilities

Demonstrate leadership and commitment while promoting a productive, secure, and safe working environment
Promote good business practices with special focus on achieving the highest possible standards of safety, service excellence, and financial management
Manage all departmental team members, full-time and part-time, in a professional and honest manner
Conduct regular internal staff meetings with managers and key team members
Oversee and lead the managers, supervisors, and team members of Ride Operations, Rides Maintenance, Aquatics, Aquatics Maintenance, Guest Services, and Games to ensure adherence to all company policies and procedures
Recruit, hire, train, support, coach, and counsel staff on issues, professional development, and challenges
Know regulatory, health code, industry, and company safety standards and policies to ensure adherence by all employees
Act as primary point of contact during critical operational issues or emergencies
Develop and implement park ticket models, including season passes, daily tickets, and special offers to achieve profitability, continued attendance, and revenue growth; collaborate with Marketing, Sales, and Events on development and implementation of ticket programs
Lead all revenue management functions
Partner closely with all OWA Parks & Resorts departments, ensuring cohesive operations between Tropic Falls at OWA Theme Park & Waterpark and OWA Parks & Resort businesses, departments, and executive team
Develop and manage a preventative and ongoing maintenance program to minimize downtime, maximize efficiency, and service excellence
Maintain professional relationships with ride manufacturers
Manage all aspects of department budgets to achieve profitability, including developing annual budgets, justification, inventory control, monthly forecasting, and expense approval processes
Keep the Property Manager and executive management team informed of financial and operational achievements/issues for the theme park/water park
Regularly review and analyze reports for ride downtime, ride inspections, throughput, internal/external audits, incidents, and Guest comments; provide feedback, corrective actions, or recommendations for improvements
Report theme/water park results in a timely manner, including monthly reports to the Property Manager and executive management team
Provide support and management for capital improvement and construction projects working with the Property Manager and Finance Controller
Manage the commissioning of new rides and attractions in cooperation with manufacturers
Represent the company in a professional manner, building strong relationships with Guests, community leaders, vendors, contractors, partners, and team members; attend major events and functions as the company representative
Performs other duties as assigned