Multi Area Park Operations Experience - Dollywood Theme Park - Seasonal

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

Hosts will be trained in and support all areas of functional operations for all Dollywood Company Properties, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Heartsong Lodge and Resort. This position provides hosts with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties. Complete training on the operational functions of most divisions. Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs. Work flexible varying hours and at different locations. Maintain a professional relationship with all operational divisions. Maintain a friendly attitude toward Guests and Hosts. Greet Guests, answer questions, and exceed expectations. Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles. Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management. Follow policies and guidelines of each position and property as outlined during training. Assist in ensuring team goals are being met in each division while assigned. Keep all work areas clean and organized. Execute proper cash handling procedures in roles where required. Assist with the facilitation of lines as directed to reduce the Guest wait time. Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift. Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies. Management reserves the right to change and/or add to these duties at any time

Requirements

High School diploma or equivalent
Must be at least 18 years of age
Must have a valid driver’s license with proof of auto liability insurance
Must successfully complete a pre-employment background check and drug screen
6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook
Valid driver’s license with an acceptable MVR required
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to lift up to 50 pounds with assistance
Able to work outdoors
Able to wear all PPE as required
Able to work with all chemicals/detergents utilized in the area
Able to wear full body safety harness and climb up to a 250-foot lift in order to perform inspections, conduct ride evaluations and Host training
Able to climb evacuation steps and maintain good balance
Able to ride all rides/attractions which require a physical ride through inspection
Able to work in any assigned area of Attractions and perform other functions as assigned
Able to operate/drive company vehicles and have a valid driver’s license with proof of auto liability insurance
Able to train on and drive all motor vehicles used in operations–tram, truck, and golf cart
Available for a minimum of 46 weeks out of the year to ensure a successful opening and closing of the park
Able to follow all required instructions to perform an assigned job
Able to abide by Dollywood’s confidentiality rules pertaining to all Hosts
Able to follow all scheduling assigned by respective teams
Able to follow all safety guidelines for the job being performed
Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator
Able to operate Merchandise POS systems
Able to learn computer, computer scanning equipment, and printer equipment
Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

Nice To Haves

A college degree is preferred
Prior cash handling experience, Preferred
Prior sales experience, Preferred
Must be able to pass a typing test

Responsibilities

Support all areas of functional operations for all Dollywood Company Properties
Complete training on the operational functions of most divisions
Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs
Work flexible varying hours and at different locations
Maintain a professional relationship with all operational divisions
Maintain a friendly attitude toward Guests and Hosts
Greet Guests, answer questions, and exceed expectations
Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles
Visually observe Guests’ actions to ensure a safe Guest experience
Report unsafe acts to appropriate management
Follow policies and guidelines of each position and property as outlined during training
Assist in ensuring team goals are being met in each division while assigned
Keep all work areas clean and organized
Execute proper cash handling procedures in roles where required
Assist with the facilitation of lines as directed to reduce the Guest wait time
Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift
Maintain Guest Excellence and Employee Excellence/Expectations in accordance with Dollywood Company property policies