Senior Director of Operations - Tropic Falls Waterpark & Theme Park

OWA Current Openings • Foley, AL

4d • Onsite

About The Position

The Senior Director of Operations – TF Waterpark & Theme Park will develop, prepare, and manage annual operating budgets that include park tickets, games, cabana sites, rental revenue projections, park operating hours, department operating expenses, supplies, payroll, training, and capital expenses. DUTIES AND RESPONSIBLITIES : Demonstrate leadership and commitment while promoting a productive, secure, and safe working environment Promote good business practices with special focus on achieving the highest possible standards of safety, service excellence, and financial management Manage all departmental team members, full-time and part-time, in a professional and honest manner Conduct regular internal staff meetings with managers and key team members Oversee and lead the managers, supervisors, and team members of Ride Operations, Rides Maintenance, Aquatics, Aquatics Maintenance, Guest Services, and Games to ensure adherence to all company policies and procedures Recruit, hire, train, support, coach, and counsel staff on issues, professional development, and challenges Know regulatory, health code, industry, and company safety standards and policies to ensure adherence by all employees Act as primary point of contact during critical operational issues or emergencies Develop and implement park ticket models, including season passes, daily tickets, and special offers to achieve profitability, continued attendance, and revenue growth; collaborate with Marketing, Sales, and Events on development and implementation of ticket programs Lead all revenue management functions Partner closely with all OWA Parks & Resorts departments, ensuring cohesive operations between Tropic Falls at OWA Theme Park & Waterpark and OWA Parks & Resort businesses, departments, and executive team Develop and manage a preventative and ongoing maintenance program to minimize downtime, maximize efficiency, and service excellence Maintain professional relationships with ride manufacturers Manage all aspects of department budgets to achieve profitability, including developing annual budgets, justification, inventory control, monthly forecasting, and expense approval processes Keep the Property Manager and executive management team informed of financial and operational achievements/issues for the theme park/water park Regularly review and analyze reports for ride downtime, ride inspections, throughput, internal/external audits, incidents, and Guest comments; provide feedback, corrective actions, or recommendations for improvements Report theme/water park results in a timely manner, including monthly reports to the Property Manager and executive management team Provide support and management for capital improvement and construction projects working with the Property Manager and Finance Controller Manage the commissioning of new rides and attractions in cooperation with manufacturers Represent the company in a professional manner, building strong relationships with Guests, community leaders, vendors, contractors, partners, and team members; attend major events and functions as the company representative Performs other duties as assigned

Requirements

• Bachelor’s degree in business administration, hospitality management, or business management
• Minimum of ten years’ experience in the attractions, theme park, or water park industry with at least three years serving in a senior ride and/or aquatics management role
• Direct experience in operating theme/water park rides and attractions
• Familiarity with ASTM, OSHA, state regulations, health code, and other safety and workplace standards
• Comprehensive command of the English language - oral and written
• Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, or similar
• Advanced organizational and communication skills
• Must be willing and available to regularly work on-site, fulfilling odd or irregular hours including nights, weekends, and holidays
• Ability to comply with all other requirements as specified within the management level OWA Personnel Policies and Procedures Handbook
• Able to perform physical tasks for extended periods, including standing, walking, bending, and lifting twenty (15) pounds unassisted and forty (40) pounds with assistance
• Able to work in sunny, hot, humid, cold, windy, and rainy conditions
• Ability to adequately and successfully perform all duties and responsibilities of this position

Nice To Haves

• Familiarity with Jeff Ellis & Associates and International Ride Training LLC training and operating standards is preferred
• Familiarity with water quality standards; Certified Pool Operator or equivalent is preferred
• Strong experience in the management of all revenue sources and dynamic pricing models
• Familiarity and experience with the development and implementation of theme/water park ticketing models
• Familiarity and experience with maintenance and capital construction projects is preferred

Responsibilities

• Develop, prepare, and manage annual operating budgets
• Promote a productive, secure, and safe working environment
• Achieve the highest possible standards of safety, service excellence, and financial management
• Manage all departmental team members, full-time and part-time
• Conduct regular internal staff meetings with managers and key team members
• Oversee and lead the managers, supervisors, and team members of Ride Operations, Rides Maintenance, Aquatics, Aquatics Maintenance, Guest Services, and Games
• Recruit, hire, train, support, coach, and counsel staff
• Know regulatory, health code, industry, and company safety standards and policies
• Act as primary point of contact during critical operational issues or emergencies
• Develop and implement park ticket models
• Lead all revenue management functions
• Partner closely with all OWA Parks & Resorts departments
• Develop and manage a preventative and ongoing maintenance program
• Maintain professional relationships with ride manufacturers
• Manage all aspects of department budgets to achieve profitability
• Keep the Property Manager and executive management team informed of financial and operational achievements/issues
• Regularly review and analyze reports
• Report theme/water park results in a timely manner
• Provide support and management for capital improvement and construction projects
• Manage the commissioning of new rides and attractions
• Represent the company in a professional manner
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Director