Director of Training

MG Properties•San Diego, CA

8d•$120,000 - $140,000

About The Position

MG Properties is seeking an experienced and strategic Director of Training to lead its Training team and drive learning and development initiatives across the organization. The role shapes the company’s training strategy, develops effective learning programs, and ensures employees have the knowledge, tools, and resources to succeed. The Director oversees Regional Training Managers, the Leasing Development Trainer, and the Training Administrator, and partners closely with Human Resources, Operations, Compliance, and other corporate departments. The Director oversees training strategy and delivery, employee onboarding and development programs, the Easy LMS learning management system, training budgets, and evaluation of program effectiveness. The position also supports acquisitions and property-level training as needed. Travel may be required based on business needs, potentially 2 to 3 days per week with overnight stays.

Requirements

Bachelor’s degree from a four-year college or university, related experience and/or training, or an equivalent combination of education and experience.
At least 5 years of experience in a Community Manager position.
Strong knowledge of property management operations, leasing, and customer service.
Proficiency with property management software and related technology platforms.
Experience with Yardi, Microsoft Word, Excel, Outlook, Elise AI, RealPage, and operations-related platforms.
Strong presentation and facilitation skills, with the ability to communicate effectively with employees at all organizational levels.
Ability to analyze operational and financial metrics, including NOI, economic occupancy, cost per employee, turnover, and other property-related measurements.
Excellent organizational, written, verbal, and interpersonal communication skills.
Ability to build strong cross-functional relationships and effectively lead and motivate a team.
Flexible, collaborative, and solution-oriented approach with a commitment to outstanding customer service.

Responsibilities

Develop and execute the annual training strategy in partnership with Training, Human Resources, and Operations.
Lead, develop, and support the Training team to achieve departmental and company goals.
Oversee the Certified Training Associate mentor program for new-hire onboarding.
Manage the Easy LMS learning management system, including system changes, transitions, and employee training.
Assess organizational training needs and develop programs aligned with business objectives.
Develop and coordinate training in sales, customer service, reputation management, property management software, audits, maintenance, safety and risk, and company policies and procedures.
Lead classroom, virtual, on-the-job, workshop, conference, and other learning experiences.
Oversee professional development and leadership development programs, including those delivered through third-party partners.
Create and review training materials, curricula, visual aids, and multimedia presentations to ensure quality and consistency.
Establish testing, evaluation, and reporting processes to measure training effectiveness and support continuous improvement.
Prepare, manage, and monitor the training budget and related expenses.
Oversee new-hire orientation and training, including software and technical training delivered through Regional Training Managers.
Partner with Operations, Human Resources, Compliance, and other corporate departments.
Oversee training support for acquisitions, due diligence efforts, and one-on-one property training as needed.
Manage and track ROI for the MG Mystery Shop program provided by Grace Hill.
Identify innovative ways to strengthen the company’s learning and development curriculum.
Support employee recognition meetings and awards as needed.
Travel as business needs require, potentially 2 to 3 days per week with overnight stays.