Director of Training

MG Properties•San Diego, CA

About The Position

MG Properties is seeking an experienced and strategic Director of Training to lead its Training team and organization-wide learning and development initiatives. The Director will shape the company’s training strategy, develop effective learning programs, and ensure employees have the knowledge, tools, and resources needed to succeed. The role oversees Regional Training Managers, the Leasing Development Trainer, and the Training Administrator, and partners closely with Human Resources, Operations, Compliance, and other corporate departments. The Director develops and executes the annual training strategy; assesses organizational needs; and creates and coordinates training in areas including sales, customer service, reputation management, property management software, audits, maintenance, safety and risk, and company policies and procedures. Learning formats include classroom, virtual, on-the-job, workshop, and conference experiences. The role also oversees onboarding, professional and leadership development, the learning management system, training evaluation, budget management, training support for acquisitions, and the MG Mystery Shop program. Business travel is required as needed and may involve two to three days per week and overnight stays. The position offers an annual salary of $120,000–$140,000, depending on experience. MG Properties describes itself as an equal opportunity employer committed to diversity and an inclusive environment. It is a drug-free workplace, participates in E-Verify, and is an at-will employer; candidates identified for a position will be asked to submit to a background check and drug screen.

Requirements

Bachelor’s degree from a four-year college or university, related experience and/or training, or an equivalent combination of education and experience.
At least 5 years of experience in a Community Manager position.
Strong knowledge of property management operations, leasing, and customer service.
Proficiency with property management software and related technology platforms.
Experience with Yardi, Microsoft Word, Excel, Outlook, Elise AI, RealPage, and operations-related platforms.
Strong presentation and facilitation skills, with the ability to communicate effectively with employees at all organizational levels.
Ability to analyze operational and financial metrics, including NOI, economic occupancy, cost per employee, turnover, and other property-related measurements.
Excellent organizational, written, verbal, and interpersonal communication skills.
Ability to build cross-functional relationships and effectively lead and motivate a team.
Flexible, collaborative, and solution-oriented approach, with a commitment to outstanding customer service.

Responsibilities

Develop and execute the annual training strategy in partnership with Training, Human Resources, and Operations.
Lead, develop, and support the Training team to achieve departmental and company goals.
Oversee the Certified Training Associate mentor program and new-hire onboarding.
Manage the Easy LMS learning management system, including system changes, transitions, and employee training.
Assess organizational training needs and develop programs that support business objectives.
Develop and coordinate training in sales, customer service, reputation management, property management software, audits, maintenance, safety and risk, and company policies and procedures.
Lead classroom, virtual, on-the-job, workshop, conference, and other learning experiences.
Oversee professional development and leadership development programs, including programs delivered by third-party partners.
Create and review training materials, curricula, visual aids, and multimedia presentations for quality and consistency.
Establish testing, evaluation, and reporting processes to measure training effectiveness and support continuous improvement.
Prepare, manage, and monitor the training budget and related expenses.
Oversee new-hire orientation and training, including software and technical training delivered through Regional Training Managers.
Partner with Operations, Human Resources, Compliance, and other corporate departments.
Oversee training support for acquisitions, due diligence efforts, and one-on-one property training as needed.
Manage and track ROI for the MG Mystery Shop program provided by Grace Hill.
Identify ways to strengthen the company’s learning and development curriculum.
Support employee recognition meetings and awards as needed.
Travel as business needs require, potentially two to three days per week with overnight stays.